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21 results found

  1. Knowledge base access from a ticket

    13 votes
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Steve Potter shared this idea  · 

  2. Ability to purchase just 1 license for Network Discovery

    164 votes
    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. report - software inventory - devices without / missing software filter

    17 votes
    3 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Steve Potter commented  · 

    A 'NOT' filter would be a great addition, I need to know which agents have NOT got a particular software package installed.

    Steve Potter supported this idea  · 

  4. Software changes since last report

    3 votes
    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Steve Potter supported this idea  · 

  5. Missing Software Report

    8 votes
    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Steve Potter supported this idea  · 

  6. threshold

    1 vote
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Steve Potter shared this idea  · 

  7. Revamped Helpdesk Agent

    339 votes
    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Steve Potter commented  · 

    The UX is very confusing. When setting up the agent, the Send Token button should be labelled GET Token. The Token field & Save Button should be below this Get Token button and also greyed out until the Get Token Button is pressed. When the token is pasted into the field the SAVE button should un-grey. This would be more logical and understandable.

    An error occurred while saving the comment
    Steve Potter commented  · 

    left click not right click, confuses some users and creates extra support requirements.

    Option to open a URL (we use it in Syncro to create an issue in Asana).

    Steve Potter supported this idea  · 

  8. tickets

    3 votes
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Steve Potter shared this idea  · 

  9. Parent & Child ticket relations

    65 votes
    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?

  10. Mobile App Improvements

    723 votes
    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
    How important is this to you?

  11. Print/export pre-defined reports (Recent Processes)

    11 votes
    2 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Steve Potter shared this idea  · 

  12. work from home password

    14 votes
    0 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
    How important is this to you?

  13. add an option/button to send / resend a user's customer portal to the user

    50 votes
    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Password access in the portal

    43 votes
    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. customer monitoring portal

    18 votes
    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  16. Resend portal Email

    24 votes
    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  17. Fix File Transfer UI

    2 votes
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Steve Potter shared this idea  · 

  18. Mobile Device Management

    2,277 votes
    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

  19. Network Discovery: Security Audit

    963 votes
    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
    How important is this to you?
    Steve Potter supported this idea  · 
    An error occurred while saving the comment
    Steve Potter commented  · 

    I would like if it is to be worthwhile the options to do standard OWASP Zap scans, OpenVAS network vulnerability scans, NMap port scans, I believe all these are open source too.

  20. Improved Customized Dashboard

    1,553 votes
    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
    How important is this to you?
    Steve Potter supported this idea  · 
    An error occurred while saving the comment
    Steve Potter commented  · 

    Be able to have the custom dashboard on a 'dedicated' pc in read only mode so not using a technician licence.

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