Settings and activity

21 results found

1. Knowledge base access from a ticket

   13 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Steve Potter shared this idea  ·  Jun 12, 2023

2. Ability to purchase just 1 license for Network Discovery

   165 votes

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   8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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3. report - software inventory - devices without / missing software filter

   17 votes

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   3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Steve Potter commented  ·  Jan 11, 2023  ·  Edit…  ·  Delete…

   A 'NOT' filter would be a great addition, I need to know which agents have NOT got a particular software package installed.

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   Steve Potter supported this idea  ·  Jan 11, 2023

4. Software changes since last report

   3 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Steve Potter supported this idea  ·  Jan 11, 2023

5. Missing Software Report

   8 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Steve Potter supported this idea  ·  Jan 11, 2023

6. threshold

   1 vote

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   0 comments  ·  Ideas and Feedback  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve Potter shared this idea  ·  Oct 28, 2022

7. Revamped Helpdesk Agent

   341 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Steve Potter commented  ·  Sep 2, 2022  ·  Edit…  ·  Delete…

   The UX is very confusing. When setting up the agent, the Send Token button should be labelled GET Token. The Token field & Save Button should be below this Get Token button and also greyed out until the Get Token Button is pressed. When the token is pasted into the field the SAVE button should un-grey. This would be more logical and understandable.

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   Steve Potter commented  ·  Feb 25, 2022  ·  Edit…  ·  Delete…

   left click not right click, confuses some users and creates extra support requirements.

   Option to open a URL (we use it in Syncro to create an issue in Asana).

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   Steve Potter supported this idea  ·  Feb 25, 2022

8. tickets

   3 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Steve Potter shared this idea  ·  Aug 19, 2022

9. Parent & Child ticket relations

   65 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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10. Mobile App Improvements

    738 votes

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    Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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11. Print/export pre-defined reports (Recent Processes)

    11 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Steve Potter shared this idea  ·  Jun 27, 2022

12. work from home password

    16 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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13. add an option/button to send / resend a user's customer portal to the user

    50 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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14. Password access in the portal

    43 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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15. customer monitoring portal

    18 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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16. Resend portal Email

    24 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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17. Fix File Transfer UI

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Steve Potter shared this idea  ·  May 5, 2022

18. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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19. Network Discovery: Security Audit

    968 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Steve Potter supported this idea  ·  Feb 28, 2022
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    Steve Potter commented  ·  Feb 28, 2022  ·  Edit…  ·  Delete…

    I would like if it is to be worthwhile the options to do standard OWASP Zap scans, OpenVAS network vulnerability scans, NMap port scans, I believe all these are open source too.

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20. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Steve Potter supported this idea  ·  Feb 28, 2022
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    Steve Potter commented  ·  Feb 28, 2022  ·  Edit…  ·  Delete…

    Be able to have the custom dashboard on a 'dedicated' pc in read only mode so not using a technician licence.

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