Settings and activity
25 results found
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10 votes
Steve Potter
shared this idea
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34 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Steve Potter
supported this idea
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155 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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55 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
An error occurred while saving the comment Steve Potter
commented
Can I add a request to this while under review, that if you do select many agents/devices at one time that there is a warning generated when you select an action to be performed. I recently inadvertently shotdown a whole companies PC's and servers (yes my stupid fault) In this devices screen and also in the customer devices screen (where you CAN select ALL devices) as I did.
Steve Potter
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15 votes
An error occurred while saving the comment Steve Potter
commented
A 'NOT' filter would be a great addition, I need to know which agents have NOT got a particular software package installed.
Steve Potter
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2 votesSteve Potter
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8 votesSteve Potter
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1 voteSteve Potter
shared this idea
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677 votes
Hey all,
Happy to announce we are working on a way to archive contacts instead of deleting them.
Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf.
We will be sure to communicate once the feature is out.
Yakov
Steve Potter
supported this idea
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43 votes
Hey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
Steve Potter
supported this idea
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329 votes
An error occurred while saving the comment Steve Potter
commented
The UX is very confusing. When setting up the agent, the Send Token button should be labelled GET Token. The Token field & Save Button should be below this Get Token button and also greyed out until the Get Token Button is pressed. When the token is pasted into the field the SAVE button should un-grey. This would be more logical and understandable.
An error occurred while saving the comment Steve Potter
commented
left click not right click, confuses some users and creates extra support requirements.
Option to open a URL (we use it in Syncro to create an issue in Asana).
Steve Potter
supported this idea
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3 votesSteve Potter
shared this idea
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51 votes
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674 votes
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10 votesSteve Potter
shared this idea
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13 votes
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47 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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40 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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13 votes
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21 votes
The ability to read and write to custom fields in scripts, integration also to the variable field in scripts would be champion.