Settings and activity

21 results found

1. Knowledge base access from a ticket

   10 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Steve Potter shared this idea  ·  Jun 12, 2023

2. Ability to purchase just 1 license for Network Discovery

   161 votes

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   8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

3. report - software inventory - devices without / missing software filter

   15 votes

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   3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Steve Potter commented  ·  Jan 11, 2023  ·  Edit…  ·  Delete…

   A 'NOT' filter would be a great addition, I need to know which agents have NOT got a particular software package installed.

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   Steve Potter supported this idea  ·  Jan 11, 2023

4. Software changes since last report

   2 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Steve Potter supported this idea  ·  Jan 11, 2023

5. Missing Software Report

   8 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Steve Potter supported this idea  ·  Jan 11, 2023

6. threshold

   1 vote

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   0 comments  ·  Ideas and Feedback  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve Potter shared this idea  ·  Oct 28, 2022

7. Revamped Helpdesk Agent

   336 votes

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   Under Review  ·  54 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Steve Potter commented  ·  Sep 2, 2022  ·  Edit…  ·  Delete…

   The UX is very confusing. When setting up the agent, the Send Token button should be labelled GET Token. The Token field & Save Button should be below this Get Token button and also greyed out until the Get Token Button is pressed. When the token is pasted into the field the SAVE button should un-grey. This would be more logical and understandable.

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   Steve Potter commented  ·  Feb 25, 2022  ·  Edit…  ·  Delete…

   left click not right click, confuses some users and creates extra support requirements.

   Option to open a URL (we use it in Syncro to create an issue in Asana).

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   Steve Potter supported this idea  ·  Feb 25, 2022

8. tickets

   3 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Steve Potter shared this idea  ·  Aug 19, 2022

9. Parent & Child ticket relations

   61 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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10. Mobile App Improvements

    714 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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11. Print/export pre-defined reports (Recent Processes)

    10 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Steve Potter shared this idea  ·  Jun 27, 2022

12. work from home password

    14 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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13. add an option/button to send / resend a user's customer portal to the user

    48 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

14. Password access in the portal

    41 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

15. customer monitoring portal

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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16. Resend portal Email

    22 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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17. Fix File Transfer UI

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Steve Potter shared this idea  ·  May 5, 2022

18. Mobile Device Management

    2,247 votes

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    86 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

19. Network Discovery: Security Audit

    946 votes

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    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Steve Potter supported this idea  ·  Feb 28, 2022
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    Steve Potter commented  ·  Feb 28, 2022  ·  Edit…  ·  Delete…

    I would like if it is to be worthwhile the options to do standard OWASP Zap scans, OpenVAS network vulnerability scans, NMap port scans, I believe all these are open source too.

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20. Improved Customized Dashboard

    1,542 votes

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    Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Steve Potter supported this idea  ·  Feb 28, 2022
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    Steve Potter commented  ·  Feb 28, 2022  ·  Edit…  ·  Delete…

    Be able to have the custom dashboard on a 'dedicated' pc in read only mode so not using a technician licence.

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