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21 results found

  1. Filter devices by "Model"

    8 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Pete Curtner commented  · 

    Also, this search criteria NEEDS to have a 'Contains' option, if not a regexp parser.

    Pete Curtner supported this idea  · 

  2. Related Agent(s)

    3 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Pete Curtner shared this idea  · 

  3. When on a customer page, modals should be pre-populated with the current customer.

    3 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 

  4. Bulk Remove Automation Profile from Agents

    57 votes

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    8 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    Just use the same checked/unchecked option that gets used for assigning a contact to a device.

    Pete Curtner supported this idea  · 

  5. profile

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner shared this idea  · 

  6. new contact

    5 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Pete Curtner shared this idea  · 

  7. last seen

    10 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Pete Curtner shared this idea  · 

  8. I would like a note pad.

    29 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 

  9. Logout warning

    5 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Pete Curtner supported this idea  · 

  10. Allow non-HTTP(S) URLs in ticket bodies.

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Pete Curtner shared this idea  · 

  11. Free Dashboard Account

    892 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Pete Curtner commented  · 

    An ideal dashboard would also be customizable: which modules to display and for how long.

    Also, must have dark mode.

  12. Revamped Helpdesk Agent

    338 votes

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    Under Review  ·  55 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Pete Curtner commented  · 

    Add the option to automatically include the device name as the assigned or reported agent - put an end to 'my computer has a problem' or dealing with generic device names.

  13. Allow AND and OR conditions

    24 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    We should have an OR operator in Ticket Automation conditions. At the moment, adding a second condition for the same Field means that both must match. Instead, let's have the option to add multiple OR statements: if title contains 'monitor' OR title contains 'laptop' OR title contains 'printer' etc.

    Even better would be the ability to add two separate OR groups with an AND: IF title contains "new/second" AND title contains "printer/laptop/monitor" etc.

    Pete Curtner supported this idea  · 

  14. Automation based on technician reply

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 

  15. Patch Dashboard View

    59 votes

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    3 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    Pete Curtner commented  · 

    Additionally, we need to be able to see the number of available patches per device - most other RMMs can do this.

    This way when onboarding a new customer or site, we can quickly focus on those devices that will require the most attention or time to bring into compliance.

    Pete Curtner supported this idea  · 

  16. Searchable and Reportable Custom Fields

    63 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 

  17. workstation distribution

    6 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner shared this idea  · 

  18. Add MAC Address, device name, domain, user to Device Advanced Filtering so they are filterable on the Device page.

    6 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 

  19. Drive Usage by percentage OR free space

    4 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Pete Curtner shared this idea  · 

  20. Office 365 Integration

    1,555 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Pete Curtner commented  · 

    Adding date(s) to an existing ticket, not just when creating a new ticket.

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