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56 results found

  1. Ticket assignment notification

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt shared this idea  · 

  2. Ability to assign ticket to customer, not contact

    29 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt supported this idea  · 

  3. Assign Multiple Contacts for a single Device

    24 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Merlin Brandt supported this idea  · 

  4. Ability to assign a contact to multiple devices for work from home

    166 votes

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    8 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Merlin Brandt supported this idea  · 

  5. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    172 votes

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    27 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Merlin Brandt supported this idea  · 

  6. second technician

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt supported this idea  · 

  7. Search bar enhancements

    285 votes

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    Planned  ·  16 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Merlin Brandt commented  · 

    It would be helpful if the ticket list in the customer section had a search funktion. Ideally with the ability to search in specific fields, like "show all tickets that John Doe created".

    Merlin Brandt supported this idea  · 
    An error occurred while saving the comment
    Merlin Brandt commented  · 

    Hi,
    We would like to be able to search for device details in the customer page, e.g. find a device via serial number.
    Currently that is only possible via the global search and that also spits out a different customer and a ticket that has to do with neither.

  8. Filevault

    5 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Merlin Brandt supported this idea  · 

  9. Display CC in Ticket

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt shared this idea  · 

  10. Report to show computers that do not meet the requirements for Windows 11

    372 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Merlin Brandt supported this idea  · 

  11. Delete everything Atera when a client is lost.

    14 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Merlin Brandt supported this idea  · 

  12. Time entry defaults

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt shared this idea  · 

  13. Open images in an additional tab browser instead of downloading.

    13 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Merlin Brandt supported this idea  · 

  14. Different Thresholds for Different Disk Drives

    12 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Merlin Brandt supported this idea  · 

  15. Add e-mail signature manually

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt shared this idea  · 

  16. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt supported this idea  · 

  17. Ticket creation in the name of customer should still show creators name

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt supported this idea  · 

  18. Allow technician to set default notes to internal or external separately

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt supported this idea  · 

  19. Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt supported this idea  · 

  20. Email technician when they have been @ tagged on an internal note of a ticket

    271 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt supported this idea  · 
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