Settings and activity

18 results found

1. knowledgebase on mobile app

   12 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Jeff Singler shared this idea  ·  Apr 4, 2022

2. GPS tracking for tickets on Mobile App

   8 votes

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   1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Apr 4, 2022

3. Chat feature from the mobile app.

   70 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Apr 4, 2022

4. Search - Custom fields

   57 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Feb 22, 2022

5. Search bar enhancements

   297 votes

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   Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Feb 22, 2022

6. Mobile App Improvements

   743 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Feb 22, 2022

7. Technician Privileges

   36 votes

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   1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Jan 5, 2022

8. Granular User Permissions (Client Folder for example)

   45 votes

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   3 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Jan 5, 2022

9. non tech role

   36 votes

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   4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Jan 5, 2022

10. Rules and access

    5 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jeff Singler commented  ·  Jan 5, 2022  ·  Edit…  ·  Delete…

    agreed, my tech does not need to have full control of the account to do some basic tasks that I need him to do like setup monitoring and other devices. We need full range of permissions to turn on or off without giving them the ability to remove myself from my own account!

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    Jeff Singler supported this idea  ·  Jan 5, 2022

11. Automatically close tickets upon resolved alerts

    83 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

12. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

13. Send system information with Helpdesk Agent support tickets

    271 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

14. Employee Onboarding/Offboarding Feature

    869 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

15. Documentation Management

    1,253 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

16. Network Discovery: Security Audit

    970 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

17. SNMP: MIB import instead of manual OID typing

    1,032 votes

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    24 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

18. Mobile Device Management

    2,300 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Jeff Singler supported this idea  ·  Aug 26, 2021