Settings and activity

16 results found

1. knowledgebase on mobile app

   12 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Jeff Singler shared this idea  ·  Apr 4, 2022

2. GPS tracking for tickets on Mobile App

   8 votes

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   1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Apr 4, 2022

3. Chat feature from the mobile app.

   72 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Apr 4, 2022

4. Search - Custom fields

   59 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Feb 22, 2022

5. Mobile App Improvements

   753 votes

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   41 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Feb 22, 2022

6. Technician Privileges

   36 votes

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   1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Jan 5, 2022

7. Granular User Permissions (Client Folder for example)

   45 votes

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   3 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Jan 5, 2022

8. non tech role

   36 votes

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   4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Jeff Singler supported this idea  ·  Jan 5, 2022

9. Improve SNMP module (consolidated)

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   183 votes

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   59 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Jeff Singler commented  ·  Jan 5, 2022  ·  Edit…  ·  Delete…

   agreed, my tech does not need to have full control of the account to do some basic tasks that I need him to do like setup monitoring and other devices. We need full range of permissions to turn on or off without giving them the ability to remove myself from my own account!

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   Jeff Singler supported this idea  ·  Jan 5, 2022

10. Automatically close Alert tickets when resolved

    214 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

11. White label mobile app for your customers

    393 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

12. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

13. Employee Onboarding/Offboarding Feature

    882 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

14. Documentation Management

    1,262 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

15. Network Discovery: Security Audit

    978 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Jeff Singler supported this idea  ·  Aug 26, 2021

16. Mobile Device Management

    2,314 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Jeff Singler supported this idea  ·  Aug 26, 2021