Settings and activity

16 results found

1. Integration with UniFi Cloud

   1,007 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Nov 1, 2022

2. Documentation Management

   1,262 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Nov 1, 2022

3. Edit Ticket Notes

   297 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

4. Technician email alerts from internal notes

   25 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

5. Assignee / Technician History as Internal Notes

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

6. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   29 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

7. Mobile App Improvements

   754 votes

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   41 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

8. Dark Mode

   1,935 votes

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   124 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

   Chris Anderson supported this idea  ·  Sep 13, 2022

9. Timesheet report add links

   5 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Aug 19, 2022

10. Change customer on a ticket

    24 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 19, 2022

11. Mobile Device Management

    2,315 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Chris Anderson supported this idea  ·  Aug 19, 2022

12. Remove ticket creation timer

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Chris Anderson shared this idea  ·  Aug 19, 2022

13. Customer Contact

    81 votes

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    6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022

14. Project Ticket

    248 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022

15. Save Ticket View Mobile App

    12 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022

16. Improve adding Manual Time Entries

    226 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022