Settings and activity

19 results found

1. New internal note alert

   23 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Feb 21, 2023

2. Approval process workflows

   38 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Nov 1, 2022

3. Integration with UniFi Cloud

   984 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Nov 1, 2022

4. Documentation Management

   1,252 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Nov 1, 2022

5. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

6. Technician email alerts from internal notes

   24 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

7. Assignee / Technician History as Internal Notes

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

8. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   28 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

9. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  Sep 13, 2022

10. Dark Mode

    1,887 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Chris Anderson supported this idea  ·  Sep 13, 2022

11. Timesheet report add links

    5 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 19, 2022

12. Change customer on a ticket

    20 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 19, 2022

13. Mobile Device Management

    2,295 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Chris Anderson supported this idea  ·  Aug 19, 2022

14. Remove ticket creation timer

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Chris Anderson shared this idea  ·  Aug 19, 2022

15. Customer Contact

    75 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022

16. Project Ticket

    243 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022

17. Print a Ticket

    127 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022

18. Save Ticket View Mobile App

    11 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022

19. "Warning" when resolving a ticket without adding time entry

    137 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  Aug 18, 2022