Settings and activity

21 results found

1. New internal note alert

   14 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  February 21, 2023

2. Approval process workflows

   34 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see workflows implemented in Atera.

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best, 

   Yakov

   Chris Anderson supported this idea  ·  November 01, 2022

3. Integration with UniFi Cloud

   874 votes

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   21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Anderson supported this idea  ·  November 01, 2022

4. Documentation Management

   1,196 votes

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   Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  November 01, 2022

5. Edit Ticket Notes

   225 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Anderson supported this idea  ·  September 13, 2022

6. Technician email alerts from internal notes

   22 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  September 13, 2022

7. Assignee / Technician History as Internal Notes

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  September 13, 2022

8. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   26 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Anderson supported this idea  ·  September 13, 2022

9. Mobile App Improvements

   681 votes

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   Planned  ·  35 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Chris Anderson supported this idea  ·  September 13, 2022

10. Atera Dark Mode

    1,627 votes

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    Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  September 13, 2022

11. Timesheet report add links

    5 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Anderson supported this idea  ·  August 19, 2022

12. Change customer on a ticket

    12 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  August 19, 2022

13. Mobile Device Management

    2,194 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Chris Anderson supported this idea  ·  August 19, 2022

14. Remove ticket creation timer

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Chris Anderson shared this idea  ·  August 19, 2022

15. Return of Alphabetical selections on Customer page

    46 votes

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    7 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Anderson supported this idea  ·  August 18, 2022

16. Customer Contact

    68 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Anderson supported this idea  ·  August 18, 2022

17. Project Ticket

    205 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Anderson supported this idea  ·  August 18, 2022

18. Print a Ticket

    106 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Anderson supported this idea  ·  August 18, 2022

19. Save Ticket View Mobile App

    9 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Chris Anderson supported this idea  ·  August 18, 2022

20. More granular technician time entries and reporting

    48 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Anderson supported this idea  ·  August 18, 2022