Settings and activity

118 results found

1. Refer a friend - stop the pop up please

   5 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 18, 2024

2. Customize sent from address for emails

   61 votes

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   8 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Jan 18, 2024

3. Ability to split out email into a new ticket

   34 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Dec 5, 2023

4. Ticket Reply Drafts

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Dec 5, 2023

5. Ticket email automation

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Dec 5, 2023

6. Silent Tickets - And Silent Replies - option to not email sent on reply

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Dec 5, 2023

7. Edit Ticket Notes

   235 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Dec 5, 2023

8. Print a Ticket

   116 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Dec 5, 2023

9. Schedule existing tickets

   167 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Dec 5, 2023

10. Add spell check in ticket input

    68 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 5, 2023

11. Password Manager

    299 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Oct 11, 2023

12. Office license type

    434 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Uriel Sapir supported this idea  ·  Oct 11, 2023

13. Send emails to users who aren't the requester

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 26, 2023

14. Parent & Child ticket relations

    61 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Aug 8, 2023

15. Ticket Merging Details

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  May 26, 2023

16. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  May 26, 2023

17. Simple Ticket Merging

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  May 26, 2023

18. Pin reply or internal note to the top of ticket

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  May 26, 2023

19. Recommended merging of tickets

    28 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Uriel Sapir supported this idea  ·  May 26, 2023

20. MS Office Updates

    713 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Uriel Sapir supported this idea  ·  May 7, 2023