Settings and activity

161 results found

1. The ability to Remove or Edit the default Ticket fields

   50 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

2. Add sign customer box to ticket Email

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

3. Alert Tickets

   33 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

4. Allow for customization of columns on ticketing screen

   341 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

5. Create Custom Tags

   18 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

6. Automatically close tickets upon resolved alerts

   81 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

7. Project Ticket

   241 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

8. Show running processes (like patching and software deployment) in the Web Console - Device view

   15 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

9. Searchable and Reportable Custom Fields

   66 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

10. Choose number of devices to view per page

    172 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

11. Webroot license sync or storage in Atera

    77 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

12. Add Webroot Functionality Inside Atera

    129 votes

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    3 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

13. Allow a customer contact to access to multiple devices using Work From Home feature.

    38 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

14. Allow multiple WFH users to remotely access a computer

    38 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

15. WFH enabled devices on Invoices

    35 votes

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    1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

16. "Work from Home" Simultaneous Dual-Monitor Support

    231 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

17. Recommended merging of tickets

    32 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

18. Option to create custom's view

    4 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

19. Ticket Origination Type

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

20. Help Desk Ticket Calendar

    22 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021