Settings and activity

163 results found

1. The ability to Remove or Edit the default Ticket fields

   49 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

2. Add sign customer box to ticket Email

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

3. Alert Tickets

   33 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

4. Allow for customization of columns on ticketing screen

   324 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

5. Create Custom Tags

   18 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hey, thanks for posting your feedback!

   Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW

   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

6. Automatically close tickets upon resolved alerts

   73 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey,

   
   

   We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

   
   

   If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

   
   

   Thank you,

   Yakov

   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

7. Project Ticket

   232 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

8. Show running processes (like patching and software deployment) in the Web Console - Device view

   15 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

9. Searchable and Reportable Custom Fields

   64 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

10. Choose number of devices to view per page

    171 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

11. Webroot license sync or storage in Atera

    77 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

12. Add Webroot Functionality Inside Atera

    129 votes

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    3 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

13. Allow a customer contact to access to multiple devices using Work From Home feature.

    38 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

14. Allow multiple WFH users to remotely access a computer

    38 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

15. WFH enabled devices on Invoices

    35 votes

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    1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

16. "Work from Home" Simultaneous Dual-Monitor Support

    227 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

17. Recommended merging of tickets

    31 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

18. Option to create custom's view

    4 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

19. Ticket Origination Type

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021

20. Help Desk Ticket Calendar

    21 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  ·  Nov 12, 2021