Settings and activity

548 results found

1. Color Based Ticket Presets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

2. tag search

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

3. Add customised Agent download links to the customer portal

   10 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

4. Have the ability to add an alert based on registry settings

   7 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

5. Restrict technicians to some customer folders only

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

6. Better automation for tickets

   13 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

7. increase the number of articles shown on preview for each section from 5 to 10.

   3 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

8. new article

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

9. Filtered Timesheet Reports based on Custom Field Values

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

10. Splashtop SOS

    224 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

11. role based control over scripts

    9 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

12. ScribeHow

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

13. Better alerts for newly installed programs

    96 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

14. Templates for common "how to", "self help" knowledge base articles.

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

15. Automated rules based on Criteria

    43 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

16. Allow Code in the Knowledge Base

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

17. Approval for knowledgebase

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

18. Technician Roles to be more specific define

    26 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

19. knowledge

    36 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

20. Knowledge base overhaul + Numbering and sequence

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024