Settings and activity

578 results found

1. Auditor Report - BitLocker Field Added to XLS Export

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 4, 2024

2. Add on "date added" information on Auditor report

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 4, 2024

3. Different level subscriptions for individual techs

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   3 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

4. Use feedback from scripts in threshold

   6 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

5. Merge devices

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

6. hide the billing tab for employers

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

7. retired devices

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

8. Add extra fields to the customer information and a full notes section per customer

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

9. Auto update user endpoint based on logon

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jan 14, 2024

10. categorize quick reply templates based on tags

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

11. Color Based Ticket Presets

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

12. tag search

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

13. Add customised Agent download links to the customer portal

    8 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

14. Have the ability to add an alert based on registry settings

    7 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

15. Ticket queues / Technician groups

    48 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

    
    

    The new module allows:

    
    

    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions

    
    

    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members

    
    

    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

    
    

    Yakov

    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

16. Restrict technicians to some customer folders only

    10 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

17. Better automation for tickets

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

18. increase the number of articles shown on preview for each section from 5 to 10.

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

19. new article

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024

20. Filtered Timesheet Reports based on Custom Field Values

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 14, 2024