Settings and activity

119 results found

1. Revamped Helpdesk Agent

   341 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Aaron Elliott commented  ·  Sep 13, 2021  ·  Edit…  ·  Delete…

   eliminate the confirmation token. I'm not even sure what that is to be honest. A right-click, create ticket should be all there is to it.

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   Aaron Elliott commented  ·  Aug 20, 2021  ·  Edit…  ·  Delete…

   Need to be able to open a ticket EASILY from the agent. Labtech pops up what looks like an email, which most users are familiar with. When they hit send, it sends along machine information.

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2. Full Quickbooks Desktop Integration

   12 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 29, 2021

3. Add cost price on contract.

   11 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 29, 2021

4. Quoting

   82 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 29, 2021

5. non technical staff

   23 votes

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   5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Aaron Elliott shared this idea  ·  Aug 29, 2021

6. cancel file transfer

   8 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Aaron Elliott shared this idea  ·  Aug 28, 2021

7. Log File Transfer

   13 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 28, 2021

8. Different License Types

   77 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Aaron Elliott commented  ·  Aug 25, 2021  ·  Edit…  ·  Delete…

   YES!!! It's like they didn't realize that more than IT people work at MSPs. Nancy from accounting and Stacy who's in sales do not need any access to much of anything, except for customer information, billing, and maybe the shared calendar that doesn't exist yet.

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   Aaron Elliott supported this idea  ·  Aug 25, 2021

9. Restrict IP Permissions with subnets or include Geo blocking

   38 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 25, 2021

10. DNS Addresses show under IP Address for Device

    17 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Aaron Elliott supported this idea  ·  Aug 25, 2021

11. Customers should be able to create their own KB articles

    21 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Aaron Elliott shared this idea  ·  Aug 20, 2021

12. White label customer support portal

    40 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Aaron Elliott supported this idea  ·  Aug 20, 2021

13. Send system information with Helpdesk Agent support tickets

    268 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Aaron Elliott supported this idea  ·  Aug 20, 2021

14. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Aaron Elliott supported this idea  ·  Aug 20, 2021

15. "Work from Home" Simultaneous Dual-Monitor Support

    231 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Aaron Elliott supported this idea  ·  Aug 20, 2021

16. Separate Favorites list

    8 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Aaron Elliott shared this idea  ·  Aug 16, 2021

17. Atera Dark Mode

    1,756 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Aaron Elliott supported this idea  ·  Nov 2, 2022

18. Multi-Site Support

    297 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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19. Network Discovery: Security Audit

    968 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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