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  1. 341 votes

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    Aaron Elliott commented  · 

    eliminate the confirmation token. I'm not even sure what that is to be honest. A right-click, create ticket should be all there is to it.

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    Aaron Elliott commented  · 

    Need to be able to open a ticket EASILY from the agent. Labtech pops up what looks like an email, which most users are familiar with. When they hit send, it sends along machine information.

  2. 12 votes

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    Aaron Elliott supported this idea  · 
  3. 11 votes

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    Aaron Elliott supported this idea  · 
  4. 82 votes

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    Aaron Elliott supported this idea  · 
  5. 23 votes

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    Aaron Elliott shared this idea  · 
  6. 8 votes

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    Aaron Elliott shared this idea  · 
  7. 13 votes

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    Aaron Elliott supported this idea  · 
  8. 77 votes

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    Aaron Elliott commented  · 

    YES!!! It's like they didn't realize that more than IT people work at MSPs. Nancy from accounting and Stacy who's in sales do not need any access to much of anything, except for customer information, billing, and maybe the shared calendar that doesn't exist yet.

    Aaron Elliott supported this idea  · 
  9. 38 votes

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    Aaron Elliott supported this idea  · 
  10. 17 votes

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    Aaron Elliott supported this idea  · 
  11. 21 votes

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    Aaron Elliott shared this idea  · 
  12. 40 votes

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    Aaron Elliott supported this idea  · 
  13. 268 votes

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    Aaron Elliott supported this idea  · 
  14. 401 votes

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    Aaron Elliott supported this idea  · 
  15. 231 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Aaron Elliott supported this idea  · 
  16. 8 votes

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    Aaron Elliott shared this idea  · 
  17. 1,756 votes

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    Aaron Elliott supported this idea  · 
  18. 297 votes

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  19. 968 votes

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