258 results found
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Adding customers in the mobile app
I found the other day when on-site at a clients office that I was unable to add a customer while using the Atera app. Did I miss something here or was that an oversight? I am requesting that an add button be placed in the app so we can add customers on the fly if that is possible. I get new clients while on the go all of the time and usually either have to get my laptop out or write it down on a piece of paper then add them when I get back to the office. This is…
1 voteWe're excited to share that we released the option to add a customer from the mobile app! We greatly appreciate your suggestion and thank you for bringing it to our attention.
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Add the date an asset was added to atera to the devices information screen
A simple request, please show the date an asset was first added to atera on the devices information screen
80 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Upgrade to windows 11
Automate upgrade to Windows 11 directly from Atera
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base for more information: https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade
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Ability to forward or change "To" recipient in emails.
Currently the only way to forward is to add the forwarding recipient to the CC field, where the original recipient receives the email.
When escalating to third parties etc this is sometimes not practical.
The ability to change this would be very useful.76 votesHey everybody,
The ability to forward or change the "To" field in tickets exists in the system.
You can do so by clicking the little pencil next to the requester panel (see screenshot).
By changing the contact for the ticket, if you send a public reply, for ex. to a 3rd party, they will receive the ticket history as well.
Hope this helps!
Yakov
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Hide Excluded patches when counting available updates
Being able to remove a patch in its entirety from the patch management, instead of it being marked as "Excluded". Not show computers with excluded patches as computers with missing patches in reports or in the agent status.
57 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Select ALL devices at once (not in parts/currently showing 20 of X-devices)
Select ALL devices at once
To add profiles/software bundles, alert thresholds, etc.When you use the checkbox to select all devices, the UI only selects the 20 currently showing devices instead of ALL devices.
I would like to select ALL devices without endless scrolling down to show all devices and then scroll back up again, to check the box and push a change at once.
59 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Network Discovery: Remotely Deploy and Install Multiple agents
Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once
Add SNMP devices
103 votes -
Webhooks Integration
Please create some webhooks that can get triggered when an threshold is tripped or when a ticket is created, etc... (think about sending alerts to Teams Channels, or Slack Channels depending on client etc). This is a huge issue for us, keeping up on the tickets coming in as the interface to manage is kind of clunky, and the overall web notifications of tickets its insufficient. Email templates are limited for customization and mobile app rarely functions.
64 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
The Webhook integration described is triggered from the ticket automation rules.
See the full KBA for more details!
Best regards,
The Atera Team
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Allow acces To Stored Passwords
Access To Customer Stored Passwords from Atera Mobile APP.
9 votes -
ability to schedule a one time reboot on a server after hours
ability to schedule a one time reboot on a server after hours
17 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Automate AD sync with Atera
I feel it would be very handy if AD sync with Atera could be automated to sync at midnight every night rather than having to do it manually
3 votesHey,
We have released an automated sync with AzureAD as part of our Enterprise and Superpower packages.
The sync is ongoing and performed every 12 hours, ensuring no manual action is needed on your end.
Of course, your sync settings (such as group and user settings filtering) are saved for the syncing of each instance.
You can read more about the functionality here: https://support.atera.com/hc/en-us/articles/7567690459804
If you're interested in looking at the different plans Atera offers, feel free to look at our pricing page
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Search the Device list
We need to be able to search the device list. It's not in any sort of logical order, and we can't sort by/filter anything. A basic machine name search would be really useful.
62 votes -
Append original ticket when customer replies to automated notification rather than creating a new ticket.
Append original ticket when customer replies to automated notification rather than creating a new ticket.
At the moment the notifications from the ticket automation rules with the email templates will not append to a ticket when replied to , but open a new one.Refer Atera case #262087
63 votesHey,
This is possible, it requires adding the Ticket number snippet in the Email title ( [#{[Ticket Number]}].).
Please check this following KB: https://support.atera.com/hc/en-us/articles/217598427-Create-email-templates#Createemailtemplates
Hope this helps!
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Software Install Logs
Currently when software is installed via Chocolatey, there are no logs or records available from within the Atera Web UI
If a software package install fails for example, we get an alert saying that something failed and to check the device log files, but in order to do that, we either need to remote on or use a remote command prompt / powershell prompt
There should be an integrated way to view the log files from the Atera interface without having to go looking through the PC.
12 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Add Ticketing to Mobile App
What ticketing features would you like to see in the Atera Mobile App?
88 votes -
Add Last Seen in the API
Add the Last Seen field in the agent API. This is to help retire/delete old devices that have not checked in a specified time frame
53 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Mobile App search capabilities
More searching capabilities on the mobile app:
device name, contact, ticket number or title3 votes -
Adding time entries through the mobile app
Currently - you can have the time auto start when you open a ticket or have it on manual mode.
We would like the option to add time entries without using the timer when onsite28 votes -
Splashtop connection password
My customers are extremely privacy-conscious, an acceptance password for Splashtop to confirm the connection would help a lot. Just connecting to the machine is causing some problems.
39 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Alert based on script output (monitoring scripts)
It would be very useful to trigger an alert after running a PowerShell script automatically so that you can check a lot more with alerts
The reception and display of alarms in real time (monitor) is fundamental in the management of the systems and in the optimization of interventions.
The control elements on the systems are many and different between the different realities (services, backup, antivirus, modifications, etc.).
It would be useful to be able to insert scripts to be used as a monitor in continuous operation The script must allow to trigger an alarm with a settable severity, perhaps…25 votes
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