Settings and activity

60 results found

1. peripherals

   63 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

2. Allow More White Label Options

   435 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

3. Show/Hide ticket form templates per site/customer

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

4. Option to require the AI assistant looks at the knowledgebase before anything else

   12 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

5. Alerts for new software installation

   33 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

6. Ability to edit Internal Note on ticket

   40 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

7. Add Contact Without E-Mail

   27 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

8. Microsoft Licensing integration

   188 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

9. Password Manager

   310 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

10. Serial number in device over view should take us to vendor support page with device information

    66 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

11. Penetration Testing

    62 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

12. Office license type

    463 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Mohammad Anwar supported this idea  ·  Jul 24, 2024

13. Alert when agent uninstalled

    1,479 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Mohammad Anwar supported this idea  ·  Jul 24, 2024

14. Multiple devices per contact

    88 votes

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    12 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

15. MS Office Updates

    766 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mohammad Anwar supported this idea  ·  Jul 24, 2024

16. Windows update roll back

    128 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

17. Email technician when they have been @ tagged on an internal note of a ticket

    318 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

18. Ubiquiti Integration

    919 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

19. Allow for customization of columns on ticketing screen

    334 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

20. Hardware inventory

    639 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024