Settings and activity

244 results found

1. Change default ticket type when ticket is logged

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Lionel Marais shared this idea  ·  Sep 30, 2024

2. Ticket Lock

   31 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lionel Marais supported this idea  ·  Sep 30, 2024

3. Default ticket priority

   7 votes

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   Lionel Marais supported this idea  ·  Sep 30, 2024

4. Change the default language for ticket users

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   Lionel Marais supported this idea  ·  Sep 30, 2024

5. Add custom "Types" to use for tickets

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   Lionel Marais supported this idea  ·  Sep 30, 2024

6. Ability to subscribe to tickets

   14 votes

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   Lionel Marais supported this idea  ·  Sep 30, 2024

7. Ticket Template - Improvements

   7 votes

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   Lionel Marais supported this idea  ·  Sep 30, 2024

8. Add ability to retroactively flag ticket notes as resolutions

   10 votes

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   Lionel Marais supported this idea  ·  Sep 30, 2024

9. Color coding options for different ticket status

   6 votes

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   Lionel Marais supported this idea  ·  Sep 30, 2024

10. Time Based ticketing rules based on ticket Activity Status (NOT Ticket Status)

    4 votes

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    Lionel Marais supported this idea  ·  Sep 30, 2024

11. Ticket Export

    9 votes

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    Lionel Marais supported this idea  ·  Sep 30, 2024

12. Tickets reordering

    25 votes

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    Lionel Marais supported this idea  ·  Sep 30, 2024

13. Show/Hide ticket form templates per site/customer

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

14. Assign default values to form templates

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

15. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

    15 votes

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    Lionel Marais supported this idea  ·  Sep 30, 2024

16. Improve adding Manual Time Entries

    10 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

17. Ability to edit Internal Note on ticket

    22 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

18. email non delivery report

    19 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

19. Ticket queues / Technician groups

    46 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

    
    

    The new module allows:

    
    

    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions

    
    

    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members

    
    

    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

    
    

    Yakov

    Lionel Marais supported this idea  ·  Sep 30, 2024

20. Session expiry notification

    2 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024