Settings and activity

168 results found

1. Live screenshot of device to see user activity

   427 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Stephen Schillinger supported this idea  ·  Oct 27, 2023

2. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   188 votes

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   30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Stephen Schillinger commented  ·  Oct 16, 2023  ·  Edit…  ·  Delete…

   To me the multiple machines to a single user is a bigger need. Users have multiple computers and need to be able to be attached as such.

   Hoping that we can see some movement on the dev for this, but I have a feeling there is a fair amount of back-end work to get this added\fixed.

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   Stephen Schillinger commented  ·  Aug 29, 2023  ·  Edit…  ·  Delete…

   Also really looking for this feature ASAP.

   This is a base feature in all of the big player software packages and would be a deal breaker for a lot of MSPs.

   You should be able to attach a user to multiple machines (many users have a desktop and a laptop) or vice versa (terminal server or a shared computer).

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   Stephen Schillinger supported this idea  ·  Aug 29, 2023

3. Ability to mass run a script it profile from the mobile app

   3 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Stephen Schillinger shared this idea  ·  Sep 27, 2023

4. Add monitoring events, services, process

   39 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Sep 20, 2023

5. Multiple check boxes

   3 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Sep 5, 2023

6. Change management

   163 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Sep 5, 2023

7. Auto-assign Agent to a contact

   9 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Sep 5, 2023

8. Allow for customization of columns on ticketing screen

   350 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 30, 2023

9. Password Manager

   317 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 29, 2023

10. Allow More White Label Options

    438 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 29, 2023

11. Exclude certain IP addresses from scan

    20 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 14, 2023

12. Scheduled automation on next start-up in case of failure

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 14, 2023

13. Improve adding Manual Time Entries

    216 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stephen Schillinger commented  ·  Aug 14, 2023  ·  Edit…  ·  Delete…

    We should be able to post multimedia in the ticket timers, or be able to add time via a discussion.

    It is very handy to be able to post pictures in the time entries, and to be able to add time to a note.

    Please add either or both.

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    Stephen Schillinger supported this idea  ·  Aug 14, 2023

14. Let us choose which endpoints are excempt from Remote Access (AnyDesk) deployment

    8 votes

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    2 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 11, 2023

15. 2FA Using FIDO Security Keys

    19 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 11, 2023

16. Software Inventory to show End of Life software

    11 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 11, 2023

17. protect sensitive areas

    6 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 11, 2023

18. Technician Roles to be more specific define

    26 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 11, 2023

19. Search device notes

    6 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 11, 2023

20. SNMP ODI MATH OPERATION

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 11, 2023