Settings and activity

19 results found

1. KB Text Editor

   2 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Roxanne Mattos shared this idea  ·  Oct 25, 2024

2. Internal notes

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Roxanne Mattos shared this idea  ·  Oct 25, 2024

3. Alphabetized Knowledge Base

   1 vote

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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   Roxanne Mattos shared this idea  ·  Oct 25, 2024

4. Allow for customization of columns on ticketing screen

   332 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Oct 25, 2024

5. Hardware inventory

   632 votes

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   8 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Oct 25, 2024

6. Dark Mode

   275 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Oct 25, 2024

7. Ticket Checklist

   295 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   An error occurred while saving the comment
   Roxanne Mattos commented  ·  Jan 30, 2024  ·  Edit…  ·  Delete…

   Configurable bullet point task list at the top of the ticket.

   This would make it so much easier to read through a ticket instead of having to scroll through the entire conversation. It does not help that responses and internal notes are basically the same color. Please get something better for IT helpDesk features!

   Save Submitting...
   Roxanne Mattos supported this idea  ·  Jan 30, 2024

8. Update Chocolatey Script to a newer version

   211 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Roxanne Mattos supported this idea  ·  Jan 30, 2024

9. Alert when agent uninstalled

   1,475 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Roxanne Mattos supported this idea  ·  Jan 30, 2024

10. MS Office Updates

    760 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Roxanne Mattos supported this idea  ·  Jan 30, 2024

11. Ubiquiti Integration

    918 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Jan 30, 2024

12. knowledge base sort

    5 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

13. Dynamic Dropdown

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

14. Bring back Alphabet filter on customer view

    14 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

15. UI Scaling, Fonts

    12 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

16. Choose colour of internal notes and replies

    11 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

17. Font and Character Attributes

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

18. Customize Satisfaction survey

    65 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Roxanne Mattos supported this idea  ·  Nov 2, 2023

19. Atera Dark Mode

    1,744 votes

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    Under Review  ·  102 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023