Settings and activity

16 results found

1. KB Text Editor

   2 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Roxanne Mattos shared this idea  ·  Oct 25, 2024

2. Internal notes

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Roxanne Mattos shared this idea  ·  Oct 25, 2024

3. knowledge base sort

   5 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Roxanne Mattos commented  ·  Oct 25, 2024  ·  Edit…  ·  Delete…

   Would be great if it automatically alphabetized the knowledge base categories. It would make looking up important information a lot quicker than having to scroll up and down constantly trying to find an article, especially when your kb has a huge amount of info articles

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   Roxanne Mattos supported this idea  ·  Nov 2, 2023

4. Allow for customization of columns on ticketing screen

   351 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Oct 25, 2024

5. Dark Mode

   1,897 votes

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   118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   Roxanne Mattos supported this idea  ·  Oct 25, 2024

6. Ticket Checklist

   307 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

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   Roxanne Mattos commented  ·  Jan 30, 2024  ·  Edit…  ·  Delete…

   Configurable bullet point task list at the top of the ticket.

   This would make it so much easier to read through a ticket instead of having to scroll through the entire conversation. It does not help that responses and internal notes are basically the same color. Please get something better for IT helpDesk features!

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   Roxanne Mattos supported this idea  ·  Jan 30, 2024

7. Update Chocolatey Script to a newer version

   219 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Jan 30, 2024

8. Alert when agent uninstalled

   1,487 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Jan 30, 2024

9. MS Office Updates

   779 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Roxanne Mattos supported this idea  ·  Jan 30, 2024

10. Ubiquiti Integration

    950 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Roxanne Mattos supported this idea  ·  Jan 30, 2024

11. Dynamic Dropdown

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

12. Bring back Alphabet filter on customer view

    14 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

13. UI Scaling, Fonts

    12 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

14. Choose colour of internal notes and replies

    11 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

15. Font and Character Attributes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

16. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023