Settings and activity

19 results found

1. KB Text Editor

   2 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Roxanne Mattos shared this idea  ·  Oct 25, 2024

2. Internal notes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Roxanne Mattos shared this idea  ·  Oct 25, 2024

3. Alphabetized Knowledge Base

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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   Roxanne Mattos shared this idea  ·  Oct 25, 2024

4. Allow for customization of columns on ticketing screen

   338 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Oct 25, 2024

5. Hardware inventory

   647 votes

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   8 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Oct 25, 2024

6. Dark Mode

   306 votes

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   10 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Oct 25, 2024

7. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Roxanne Mattos commented  ·  Jan 30, 2024  ·  Edit…  ·  Delete…

   Configurable bullet point task list at the top of the ticket.

   This would make it so much easier to read through a ticket instead of having to scroll through the entire conversation. It does not help that responses and internal notes are basically the same color. Please get something better for IT helpDesk features!

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   Roxanne Mattos supported this idea  ·  Jan 30, 2024

8. Update Chocolatey Script to a newer version

   213 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Jan 30, 2024

9. Alert when agent uninstalled

   1,482 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Roxanne Mattos supported this idea  ·  Jan 30, 2024

10. MS Office Updates

    772 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Jan 30, 2024

11. Ubiquiti Integration

    928 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Jan 30, 2024

12. knowledge base sort

    5 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

13. Dynamic Dropdown

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

14. Bring back Alphabet filter on customer view

    14 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

15. UI Scaling, Fonts

    12 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

16. Choose colour of internal notes and replies

    11 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

17. Font and Character Attributes

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

18. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023

19. Atera Dark Mode

    1,756 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Roxanne Mattos supported this idea  ·  Nov 2, 2023