Settings and activity

15 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   100 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Patrick Ogle supported this idea  ·  Aug 2, 2023

2. Notification on Ticket Assignment

   84 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Patrick Ogle supported this idea  ·  Aug 2, 2023

3. Ability to assign a contact to multiple devices for work from home

   163 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Patrick Ogle supported this idea  ·  Aug 2, 2023

4. Password protect the Atera agent from end-user uninstalls

   1,574 votes

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   28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Patrick Ogle supported this idea  ·  Aug 2, 2023

5. Allow for customization of columns on ticketing screen

   276 votes

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   36 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Patrick Ogle supported this idea  ·  Aug 2, 2023

6. Integration with UniFi Cloud

   928 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Patrick Ogle supported this idea  ·  Aug 2, 2023

7. Password Manager

   295 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Patrick Ogle supported this idea  ·  Aug 2, 2023

8. Battery Health Report

   258 votes

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   7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Patrick Ogle supported this idea  ·  Aug 2, 2023

9. Atera Dark Mode

   1,677 votes

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   Under Review  ·  89 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Patrick Ogle supported this idea  ·  Aug 2, 2023

10. alert when agent uninstalled

    1,408 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Patrick Ogle supported this idea  ·  Aug 2, 2023

11. Salesforce Integration in Ticketing and Customer Relations

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Patrick Ogle shared this idea  ·  Aug 2, 2023

12. connect multiple 3rd party accounts for the same app

    1 vote

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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    Patrick Ogle shared this idea  ·  Jul 25, 2023

13. Local Active Directory Integration

    33 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Patrick Ogle shared this idea  ·  Jul 18, 2023

14. Active Directory Devices sync

    188 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Patrick Ogle supported this idea  ·  Jul 18, 2023

15. Active Directory integration for new users

    212 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Patrick Ogle supported this idea  ·  Jul 18, 2023