Settings and activity

25 results found

1. Folders/Organization for Ticket Automations and Patch Automations

   4 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Mitchell Martin supported this idea  ·  Jul 22, 2026

2. Date format API

   3 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Mitchell Martin supported this idea  ·  Jul 22, 2026

3. when resorting cols in the ticket they need to stay how i set them

   2 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Mitchell Martin supported this idea  ·  Jul 22, 2026

4. Device Check-In/Check-Out Workflow for Loaner Management

   3 votes

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   1 comment  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Mitchell Martin commented  ·  Jul 22, 2026  ·  Edit…  ·  Delete…

   This with automated notifications to the user and warnings for user and IT when it's not returned on time.

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   Mitchell Martin supported this idea  ·  Jul 22, 2026

5. Asset History should be recorded with the asset

   14 votes

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   2 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Mitchell Martin supported this idea  ·  Jul 22, 2026

6. Asset Depreciation Tracking Based on Cost and Year Usage

   5 votes

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   0 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Mitchell Martin supported this idea  ·  Jul 22, 2026

7. Software Asset Tracking

   27 votes

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   5 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Mitchell Martin supported this idea  ·  Jul 22, 2026

8. Granular Hardware Mapping (Slots & Ports)

   6 votes

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   0 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Mitchell Martin supported this idea  ·  Jul 22, 2026

9. Need to be able to tie assets to a user

   12 votes

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   1 comment  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Mitchell Martin supported this idea  ·  Jul 22, 2026

10. Notes field should be visible and searchable from the main devices page

    7 votes

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    0 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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    Mitchell Martin supported this idea  ·  Jul 22, 2026

11. Label printing for assett management

    74 votes

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    5 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Mitchell Martin supported this idea  ·  Jul 22, 2026

12. Project Management

    19 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Mitchell Martin commented  ·  Jul 22, 2026  ·  Edit…  ·  Delete…

    I love this idea. There are many times that a ticket comes in and needs to be converted to a project with a dedicated team, schedule, and assets. It would be great to have this functionality included. I'm looking into other solutions or building something.

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    Mitchell Martin supported this idea  ·  Jul 22, 2026

13. Request for Robust Agent Self-Upgrade Mechanism

    74 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    
    

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    
    

    
    

    Best regards,

    The Atera Team

    Mitchell Martin supported this idea  ·  Jul 22, 2026

14. ticket tabs, close them when a ticket is closed!

    30 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mitchell Martin supported this idea  ·  Jul 22, 2026

15. Revamped Helpdesk Agent

    346 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Mitchell Martin supported this idea  ·  Mar 14, 2024

16. RAID Monitoring for servers

    383 votes

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    15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Mitchell Martin supported this idea  ·  Mar 14, 2024

17. Assign multiple technicians to a ticket

    417 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Mitchell Martin supported this idea  ·  Mar 14, 2024

18. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    822 votes

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    41 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Mitchell Martin supported this idea  ·  Mar 14, 2024

19. Network Discovery: Security Audit

    978 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Mitchell Martin supported this idea  ·  Mar 14, 2024

20. Documentation Management

    1,262 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Mitchell Martin supported this idea  ·  Mar 14, 2024