Settings and activity

73 results found

1. Allow for customization of columns on ticketing screen

   355 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan commented  ·  Aug 6, 2025  ·  Edit…  ·  Delete…

   This does my head in.....the most annoying part is, if you go to the ticket page of a particular client, you have this functionality there, just not on the main tickets page. Insanity.

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   Ryan supported this idea  ·  Aug 6, 2025

2. Revert Agent Name back to Device Name

   58 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 11, 2025

3. Automatically close Alert tickets when resolved

   211 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 11, 2025

4. Emails to other than the requester

   64 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 11, 2025

5. Go to Device Directly by Clicking Name in Reports

   4 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Ryan commented  ·  Jan 21, 2025  ·  Edit…  ·  Delete…

   This seems like an absolute no-brainer.....getting directly to a device which has a failure from the report would save a huge number of clicks.

   Would be really nice if it opened the device in a new tab too so that the report remains open

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   Ryan supported this idea  ·  Jan 21, 2025

6. CyberDrain Improved Partner Portal

   9 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Jan 21, 2025

7. Daily Planner

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Nov 25, 2024

8. Projects Pane

   56 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 25, 2024

9. Tickets reordering

   30 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan commented  ·  Nov 25, 2024  ·  Edit…  ·  Delete…

   YES! The ability to pin individual tickets would be a massive time saver and help with efficiency. Currently I've just been making dummy changes to some tickets to keep them at the top which is ridiculous. Obviously another way of doing this would be making some new categories and then filtering, but it would be nice to be able to view all open tickets and have the most time critical pinned to the top, and even keep certain tickets which you may be working on, on and off over a period of days/weeks at the top for quick easy access.

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   Ryan supported this idea  ·  Nov 25, 2024

10. run script as administrator

    10 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Oct 31, 2024

11. Create & Due Dates for Tickets

    18 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan commented  ·  Oct 8, 2024  ·  Edit…  ·  Delete…

    Yes, need to be able to set due dates on tickets. Add a due date column to the ticketing page and have the ability to sort tickets by date due.

    This functionality is essential for planning/scheduling.

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    Ryan supported this idea  ·  Oct 8, 2024

12. SNMP: MIB import instead of manual OID typing

    1,037 votes

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    28 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Ryan supported this idea  ·  Sep 27, 2024

13. Display EDR software under security

    12 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 30, 2024

14. Huntress (Cybersecurity)

    54 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 30, 2024

15. Calendar Integration for Scheduled Tickets

    9 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan shared this idea  ·  May 30, 2024

16. Change customer on a ticket

    22 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 23, 2024

17. Add Contact Without E-Mail

    28 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Ryan shared this idea  ·  Apr 8, 2024

18. Option to unlink Contact from Agent

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Apr 8, 2024

19. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    190 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Apr 8, 2024

20. Customer Contact

    78 votes

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    6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Apr 8, 2024