Settings and activity
71 results found
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59 votes
Ryan
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215 votesRyan
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70 votesRyan
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4 votes
An error occurred while saving the comment Ryan
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10 votesRyan
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11 votesRyan
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57 votesRyan
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30 votes
An error occurred while saving the comment Ryan
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YES! The ability to pin individual tickets would be a massive time saver and help with efficiency. Currently I've just been making dummy changes to some tickets to keep them at the top which is ridiculous. Obviously another way of doing this would be making some new categories and then filtering, but it would be nice to be able to view all open tickets and have the most time critical pinned to the top, and even keep certain tickets which you may be working on, on and off over a period of days/weeks at the top for quick easy access.
Ryan
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10 votesRyan
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18 votes
An error occurred while saving the comment Ryan
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Yes, need to be able to set due dates on tickets. Add a due date column to the ticketing page and have the ability to sort tickets by date due.
This functionality is essential for planning/scheduling.
Ryan
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14 votesRyan
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58 votesRyan
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10 votesRyan
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24 votesRyan
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29 votesRyan
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7 votesRyan
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193 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Public Roadmap.
Best regards,
The Atera Team
Ryan
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81 votesRyan
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413 votes
An error occurred while saving the comment Ryan
commented
We need this desperately. Gets very confusing.
Would love to be able to:- Assign tickets to sites.
- Assign agents to sites (kind of doing this with folders, but would work better with sites, and then folders underneath each site).
- Assign certain contacts to be contacts for parent company as well as specific sites underneath that company.
- Ability to assign certain contacts only to a 'site' and not the parent company.
- Ability to add the physical addresses and phone numbers in for each site rather than just the company alone.
Ryan
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2 votesRyan
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This seems like an absolute no-brainer.....getting directly to a device which has a failure from the report would save a huge number of clicks.
Would be really nice if it opened the device in a new tab too so that the report remains open