Settings and activity
74 results found
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22 votes
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Ryan
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351 votes
An error occurred while saving the comment Ryan
commented
This does my head in.....the most annoying part is, if you go to the ticket page of a particular client, you have this functionality there, just not on the main tickets page. Insanity.
Ryan
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58 votesRyan
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209 votesRyan
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61 votesRyan
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4 votes
An error occurred while saving the comment Ryan
commented
This seems like an absolute no-brainer.....getting directly to a device which has a failure from the report would save a huge number of clicks.
Would be really nice if it opened the device in a new tab too so that the report remains open
Ryan
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9 votesRyan
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11 votesRyan
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56 votesRyan
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30 votes
An error occurred while saving the comment Ryan
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YES! The ability to pin individual tickets would be a massive time saver and help with efficiency. Currently I've just been making dummy changes to some tickets to keep them at the top which is ridiculous. Obviously another way of doing this would be making some new categories and then filtering, but it would be nice to be able to view all open tickets and have the most time critical pinned to the top, and even keep certain tickets which you may be working on, on and off over a period of days/weeks at the top for quick easy access.
Ryan
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10 votesRyan
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17 votes
An error occurred while saving the comment Ryan
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Yes, need to be able to set due dates on tickets. Add a due date column to the ticketing page and have the ability to sort tickets by date due.
This functionality is essential for planning/scheduling.
Ryan
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1,035 votesRyan
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12 votesRyan
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54 votesRyan
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8 votesRyan
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22 votesRyan
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27 votesRyan
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7 votesRyan
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189 votesRyan
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I cannot believe this has not been implemented. We look after many SMBs and the majority of them have procedures in place whereby only certain members of staff are able tickets. Very frustrating almost never having the correct device assigned to a ticket. Makes that entire functionality useless.