Settings and activity

30 results found

1. Ability to assign a contact to multiple devices for work from home

   166 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

2. Add ability to retroactively flag ticket notes as resolutions

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

3. Improve adding Manual Time Entries

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

4. Ability to edit Internal Note on ticket

   23 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

5. Ability to run weekly reports on open tickets and export to csv

   28 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

6. Create an export button on the Tickets screen.

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

7. Export Ticket Information

   19 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

8. Exporting All Tickets

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

9. Need ability to filter & export tickets by specific number

   17 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

10. Auto CC or BCC Email Addresses on Ticket Replies

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

11. Edit Ticket Notes

    235 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

12. "Warning" when resolving a ticket without adding time entry

    134 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

13. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

14. Activity Status "Awaiting on customer reply" should stop the SLA as well

    101 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

15. Change Conversation order - Newest to oldest

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Apr 21, 2023

16. Ticket Search - Search within tickets to find previously solved issues

    29 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

17. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

18. Delete messages from ticket conversation history

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

19. Ability to enter time into replies/communication with client from ticket.

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Dec 13, 2022

20. Multiple Ticket Boards

    19 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Dec 13, 2022