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60 results found

  1. Revamped Helpdesk Agent

    339 votes

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    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    FBS commented  · 

    Really need to add the helpdesk agent to the Mac Desktop. Also the helpdesk agent should install by default.

    FBS supported this idea  · 

  2. Send system information with Helpdesk Agent support tickets

    268 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    FBS supported this idea  · 

  3. Alert when an agent comes back online

    110 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    FBS supported this idea  · 

  4. Alert scheduling/automatic snoozing

    13 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  · 

  5. Alert renotification at custom time intervals until alert is cleared

    3 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    FBS supported this idea  · 

  6. Alert when agent uninstalled

    1,470 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    FBS supported this idea  · 

  7. Alert statuses and repetitive reminders

    73 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  · 

  8. Igniore alert

    11 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    FBS supported this idea  · 

  9. Multiple threshold profiles on device

    129 votes

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    15 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  · 

  10. Costumize Alert Emails

    18 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    FBS commented  · 

    Absolutely important. I would like the alerts to not be html, but a plain text email with very minimal info. I am not sure why the alert emails look better than the ticket emails.

    FBS supported this idea  · 

  11. Alert Tickets

    33 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  · 

  12. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    FBS commented  · 

    This would be fantastic. I use Zoho for my invoicing and this would allow me to integrate the two.

    FBS supported this idea  · 

  13. Device columns

    78 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  · 

  14. Allow for customization of columns on ticketing screen

    324 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    FBS commented  · 

    Every column in every page should be sortable, and we should have more columns that we can select to view.

    FBS supported this idea  · 

  15. A report that will tell us how many devices have the helpdesk agent installed.

    7 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    FBS supported this idea  · 

  16. Adding Agents

    3 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    FBS supported this idea  · 

  17. Warranty Status on Devices

    105 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    FBS supported this idea  · 

  18. Separate Software & Hardware updates - Add column to show only Driver Updates

    63 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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  19. Change ticket status by keyword in an email

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    FBS commented  · 

    I would love this. Used it all the time on Spiceworks.

    FBS supported this idea  · 

  20. Notification - email - Server offline and rebooting

    2 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    FBS commented  · 

    the offline feature already exists.

2