Settings and activity

55 results found

1. Send system information with Helpdesk Agent support tickets

   272 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

2. Notify when device is back online

   379 votes

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   14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022
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   FBS commented  ·  Sep 27, 2022  ·  Edit…  ·  Delete…

   I already have this feature.

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3. Alert scheduling/automatic snoozing

   15 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

4. Alert renotification at custom time intervals until alert is cleared

   3 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

5. Alert when agent uninstalled

   1,489 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

6. Alert statuses and repetitive reminders

   75 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

7. Igniore alert

   11 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

8. Multiple threshold profiles on device

   132 votes

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   15 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

9. Costumize Alert Emails

   19 votes

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   2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

   Absolutely important. I would like the alerts to not be html, but a plain text email with very minimal info. I am not sure why the alert emails look better than the ticket emails.

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   FBS supported this idea  ·  Oct 7, 2022

10. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

    This would be fantastic. I use Zoho for my invoicing and this would allow me to integrate the two.

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    FBS supported this idea  ·  Oct 7, 2022

11. Device columns

    86 votes

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    10 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 5, 2022

12. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS commented  ·  Oct 5, 2022  ·  Edit…  ·  Delete…

    Every column in every page should be sortable, and we should have more columns that we can select to view.

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    FBS supported this idea  ·  Oct 5, 2022

13. A report that will tell us how many devices have the helpdesk agent installed.

    9 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

14. Adding Agents

    3 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

15. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    802 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

16. Separate Software & Hardware updates - Add column to show only Driver Updates

    69 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

17. Change ticket status by keyword in an email

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

    I would love this. Used it all the time on Spiceworks.

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    FBS supported this idea  ·  Sep 28, 2022

18. Notification - email - Server offline and rebooting

    2 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    FBS commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

    the offline feature already exists.

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19. Response from a CC on ticket

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS shared this idea  ·  Sep 27, 2022

20. Ticket Standard Response

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 27, 2022