Settings and activity

60 results found

1. Revamped Helpdesk Agent

   341 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

   Really need to add the helpdesk agent to the Mac Desktop. Also the helpdesk agent should install by default.

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   FBS supported this idea  ·  Oct 7, 2022

2. Send system information with Helpdesk Agent support tickets

   269 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

3. Alert when an agent comes back online

   111 votes

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   4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

4. Alert scheduling/automatic snoozing

   14 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

5. Alert renotification at custom time intervals until alert is cleared

   3 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

6. Alert when agent uninstalled

   1,486 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

7. Alert statuses and repetitive reminders

   75 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

8. Igniore alert

   11 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

9. Multiple threshold profiles on device

   130 votes

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   15 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

10. Costumize Alert Emails

    18 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

    Absolutely important. I would like the alerts to not be html, but a plain text email with very minimal info. I am not sure why the alert emails look better than the ticket emails.

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    FBS supported this idea  ·  Oct 7, 2022

11. Alert Tickets

    35 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 7, 2022

12. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

    This would be fantastic. I use Zoho for my invoicing and this would allow me to integrate the two.

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    FBS supported this idea  ·  Oct 7, 2022

13. Device columns

    84 votes

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    8 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Oct 5, 2022

14. Allow for customization of columns on ticketing screen

    346 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS commented  ·  Oct 5, 2022  ·  Edit…  ·  Delete…

    Every column in every page should be sortable, and we should have more columns that we can select to view.

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    FBS supported this idea  ·  Oct 5, 2022

15. A report that will tell us how many devices have the helpdesk agent installed.

    7 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

16. Adding Agents

    3 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

17. Warranty Status on Devices

    107 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

18. Separate Software & Hardware updates - Add column to show only Driver Updates

    65 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

19. Change ticket status by keyword in an email

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

    I would love this. Used it all the time on Spiceworks.

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    FBS supported this idea  ·  Sep 28, 2022

20. Notification - email - Server offline and rebooting

    2 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    FBS commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

    the offline feature already exists.

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