Settings and activity

62 results found

1. Plain Text Support

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 18, 2022

2. Revamped Helpdesk Agent

   330 votes

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   Under Review  ·  53 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

   Really need to add the helpdesk agent to the Mac Desktop. Also the helpdesk agent should install by default.

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   FBS supported this idea  ·  Oct 7, 2022

3. Send system information with Helpdesk Agent support tickets

   262 votes

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   Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

4. Alert when an agent comes back online

   104 votes

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   4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

5. Alert scheduling/automatic snoozing

   12 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   FBS supported this idea  ·  Oct 7, 2022

6. Alert renotification at custom time intervals until alert is cleared

   3 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

7. alert when agent uninstalled

   1,308 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   FBS supported this idea  ·  Oct 7, 2022

8. Alert statuses and repetitive reminders

   69 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   FBS supported this idea  ·  Oct 7, 2022

9. Igniore alert

   11 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   FBS supported this idea  ·  Oct 7, 2022

10. Multiple threshold profiles on device

    120 votes

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    14 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Oct 7, 2022

11. Costumize Alert Emails

    14 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

    Absolutely important. I would like the alerts to not be html, but a plain text email with very minimal info. I am not sure why the alert emails look better than the ticket emails.

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    FBS supported this idea  ·  Oct 7, 2022

12. Alert Tickets

    29 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Oct 7, 2022

13. Zapier Integration

    34 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    FBS commented  ·  Oct 7, 2022  ·  Edit…  ·  Delete…

    This would be fantastic. I use Zoho for my invoicing and this would allow me to integrate the two.

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    FBS supported this idea  ·  Oct 7, 2022

14. Display options, Tickets AND Customers

    13 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Oct 5, 2022

15. Device columns

    74 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    FBS supported this idea  ·  Oct 5, 2022

16. Allow for customization of columns on ticketing screen

    157 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    FBS commented  ·  Oct 5, 2022  ·  Edit…  ·  Delete…

    Every column in every page should be sortable, and we should have more columns that we can select to view.

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    FBS supported this idea  ·  Oct 5, 2022

17. A report that will tell us how many devices have the helpdesk agent installed.

    6 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

18. Adding Agents

    3 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

19. Warranty Status on Devices

    98 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    FBS supported this idea  ·  Sep 28, 2022

20. Separate Software & Hardware updates - Add column to show only Driver Updates

    57 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    FBS supported this idea  ·  Sep 28, 2022