Settings and activity

121 results found

1. Need ability to filter & export tickets by specific number

   18 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

2. Sorting Tickets by Last Response

   19 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

3. Clone scheduled ticket

   24 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

4. Allow AND and OR conditions

   24 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

5. Ability to assign ticket to customer, not contact

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

6. Schedule existing tickets

   173 votes

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   18 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023
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   Tegel - technischer Support commented  ·  Oct 19, 2022  ·  Edit…  ·  Delete…

   My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. "2022-10-15 Server maintenance". When creating a filter just for the status "Scheduled", you can select specific dates with the search field and priorize by sorting the title.

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7. Mileage tracking

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

8. Automatically close tickets upon resolved alerts

   78 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

9. Print a Ticket

   124 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

10. Edit Ticket Notes

    247 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

11. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

12. Default Number of tickets displayed

    6 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

13. Teams plugin for customers or engineers to create tickets

    15 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

14. Add custom statuses to default ticket view under customer

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

15. Ticket Statuses Default to have the Custom Statuses

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

16. Customer Contact

    75 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

17. documentation

    9 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

18. Integration of customers IT technicians

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

19. Multiple Customer with Same Email Address

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

20. customers > tickets > default status selection customization

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support commented  ·  Nov 6, 2023  ·  Edit…  ·  Delete…

    This is really annoying ! I am wondering why this suggestion is not supported by hundreds of users.

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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023