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89 results found

  1. Ability to sort tickets by Assigned Technician

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tom Busby supported this idea  · 

  2. Ticket queues / Technician groups

    54 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Tom Busby supported this idea  · 

  3. right remote management en licensing

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Tom Busby supported this idea  · 

  4. Work from home - Server support

    7 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Tom Busby supported this idea  · 

  5. Admin account without licence, licensing only for management.....

    136 votes

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    9 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Busby supported this idea  · 

  6. Usage AnyDesk

    10 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Busby supported this idea  · 

  7. A no-technician-license access for a personal assistant to create or re-assign tickets

    11 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Busby supported this idea  · 

  8. Administrative licensing

    26 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Tom Busby supported this idea  · 

  9. Work from Home usage

    42 votes

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    3 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Busby supported this idea  · 

  10. mangement overview

    7 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Tom Busby supported this idea  · 

  11. 3rd Party Integration and Not Add-ons

    22 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Tom Busby supported this idea  · 

  12. Software inventory report

    37 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Busby supported this idea  · 

  13. Microsoft Licensing integration

    178 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Tom Busby supported this idea  · 

  14. Seperate Licensing management

    6 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Tom Busby supported this idea  · 

  15. View/Read only license for Dashboard View

    14 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Busby supported this idea  · 

  16. notifications for licensing

    9 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Tom Busby supported this idea  · 

  17. Software License Tracking

    9 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Tom Busby supported this idea  · 

  18. contract and license management

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Tom Busby supported this idea  · 

  19. Webroot license sync or storage in Atera

    76 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Busby supported this idea  · 

  20. Ability to purchase just 1 license for Network Discovery

    163 votes

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    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Busby supported this idea  · 
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