Settings and activity

42 results found

1. Portal / Form Ticket Template - Improvements (consolidated)

   39 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Hardwick commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   The ability to choose which forms are visible on the end-user portal based on their site/customer

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2. Technician Role permissions

   12 votes

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Jul 31, 2023

3. Specific script for app for specific customers in the customer portal

   2 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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4. AI capabilities for customer portal password: change domain

   3 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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5. Ticketing only Atera license

   16 votes

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   2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Jan 15, 2024

6. Email technician when they have been @ tagged on an internal note of a ticket

   330 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Apr 19, 2023

7. string modification on incoming email subject lines

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Apr 19, 2023

8. Active Directory Devices sync

   208 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Mar 7, 2023

9. hide things not in my subscription

   15 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Mar 7, 2023

10. Customer portal contact password stored in insecure manner

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Matt Hardwick shared this idea  ·  Mar 7, 2023

11. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Matt Hardwick commented  ·  Mar 7, 2023  ·  Edit…  ·  Delete…

    Make.com have a good implementation and I tend to use that more than Zapier these days.

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    Matt Hardwick supported this idea  ·  May 12, 2022

12. Ticket dynamic fields / Snippets - More available fields, fields customization (consolidated)

    43 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick commented  ·  Mar 7, 2023  ·  Edit…  ·  Delete…

    This seems like a really strange oversight, it should be there... it's available in the API and I can't see value in having the last contact note and not the last technician note... this should be added asap and should not require much development. It's a fairly standard thing for even free ticket platforms so really should be there.

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    Matt Hardwick supported this idea  ·  Mar 7, 2023

13. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

14. API Create Ticket

    3 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023
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    Matt Hardwick commented  ·  Mar 7, 2023  ·  Edit…  ·  Delete…

    I have raised this before. The simple way for now is to use <br /> - but it SHOULD respect \n in plain text as that is displayed when retrieving tickets via the API.

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15. Edit Ticket Notes

    250 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

16. Please tie Asset to Ticket. For example I want to see if an asset (printer) is causing alot of ticket

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

17. Activity Status "Awaiting on customer reply" should stop the SLA as well

    111 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

18. Ticket Checklist

    308 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Matt Hardwick supported this idea  ·  Mar 7, 2023

19. Option to Add Splashtop time Session to Time Entries Tickets

    19 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

20. Employee Onboarding/Offboarding Feature

    870 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023