Settings and activity
45 results found
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7 votes
Matt Hardwick
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12 votesMatt Hardwick
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2 votes
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3 votes
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12 votesMatt Hardwick
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271 votesMatt Hardwick
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11 votesMatt Hardwick
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24 votes
An error occurred while saving the comment Matt Hardwick
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191 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Matt Hardwick
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14 votesMatt Hardwick
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4 votesMatt Hardwick
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37 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Matt Hardwick
commented
Make.com have a good implementation and I tend to use that more than Zapier these days.
Matt Hardwick
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24 votes
An error occurred while saving the comment Matt Hardwick
commented
This seems like a really strange oversight, it should be there... it's available in the API and I can't see value in having the last contact note and not the last technician note... this should be added asap and should not require much development. It's a fairly standard thing for even free ticket platforms so really should be there.
Matt Hardwick
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43 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Matt Hardwick
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3 votesMatt Hardwick
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An error occurred while saving the comment Matt Hardwick
commented
I have raised this before. The simple way for now is to use <br /> - but it SHOULD respect \n in plain text as that is displayed when retrieving tickets via the API.
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235 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Matt Hardwick
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7 votesMatt Hardwick
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101 votesMatt Hardwick
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278 votes
Hey all,
We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.
If you'd like to discuss your needs, please schedule some time for a call here:
https://yakov-atera.youcanbook.me/
All the best,
Yakov
Matt Hardwick
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16 votesMatt Hardwick
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Along side knowledge base should option for approved choco apps and powershell scripts to be applied to users. Many tickets are solved with a powershell or choco install - should have option to create an "app" with description, icon, and associated script or choco install that is run on the users endpoint. this means users don't need to log tickets for basic things.