Settings and activity

36 results found

1. Customer Portal / Service portal suggested improvements (consolidated)

   161 votes

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   25 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 26, 2022

2. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

   23 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 26, 2022

3. change company name in tickets

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Foster shared this idea  ·  Mar 26, 2022

4. White Label service desk URL

   43 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 23, 2022

5. Allow creating folders within My Scripts

   13 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 23, 2022

6. Floorplan

   97 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 23, 2022

7. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   802 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 23, 2022

8. Customize Satisfaction survey

   64 votes

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   6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Ryan Foster commented  ·  Mar 23, 2022  ·  Edit…  ·  Delete…

   I'm surprised this is not being upvoted by more people. I think capturing meaningful feedback on how we service our customers/clients/end users is an important part of achieving growth. I really hope this makes it in into a release in the very near future.

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   Ryan Foster supported this idea  ·  Mar 23, 2022

9. Recommended merging of tickets

   32 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 12, 2022

10. Network Discovery should show progress

    34 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 12, 2022

11. Network Discovery: Security Audit

    972 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 12, 2022

12. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 3, 2022

13. Closed and Resolved Ticket on the Customer Portal

    54 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 3, 2022

14. Adding Notes - Documentation

    98 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Ryan Foster supported this idea  ·  Mar 3, 2022

15. White label agent name

    164 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 3, 2022

16. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 3, 2022