Settings and activity

36 results found

1. Customer Portal / Service portal suggested improvements (consolidated)

   166 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 26, 2022

2. Approval process workflows

   57 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   
   

   Best regards,

   The Atera Team

   Ryan Foster supported this idea  ·  Mar 26, 2022

3. change company name in tickets

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Foster shared this idea  ·  Mar 26, 2022

4. White Label service desk URL

   43 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 23, 2022

5. Allow creating folders within My Scripts

   13 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 23, 2022

6. Floorplan

   98 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 23, 2022

7. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   804 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 23, 2022

8. Customize Satisfaction survey

   64 votes

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   6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Ryan Foster commented  ·  Mar 23, 2022  ·  Edit…  ·  Delete…

   I'm surprised this is not being upvoted by more people. I think capturing meaningful feedback on how we service our customers/clients/end users is an important part of achieving growth. I really hope this makes it in into a release in the very near future.

   Save Submitting...
   Ryan Foster supported this idea  ·  Mar 23, 2022

9. Recommended merging of tickets

   32 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Ryan Foster supported this idea  ·  Mar 12, 2022

10. Network Discovery should show progress

    34 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 12, 2022

11. Network Discovery: Security Audit

    974 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 12, 2022

12. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 3, 2022

13. Closed and Resolved Ticket on the Customer Portal

    54 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 3, 2022

14. Adding Notes - Documentation

    98 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Ryan Foster supported this idea  ·  Mar 3, 2022

15. White label agent name

    164 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 3, 2022

16. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Ryan Foster supported this idea  ·  Mar 3, 2022