Settings and activity

290 results found

1. Email technician when they have been @ tagged on an internal note of a ticket

   323 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Oct 12, 2023

2. Schedule existing tickets

   173 votes

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   18 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Oct 12, 2023

3. Print a Ticket

   124 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Oct 12, 2023

4. Pax 8 Integration

   61 votes

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   6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Taylor Anderson commented  ·  Sep 28, 2023  ·  Edit…  ·  Delete…

   This is probably one of the best things that could happen.

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   Taylor Anderson supported this idea  ·  Sep 28, 2023

5. Tamper protection on the agent

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Jun 2, 2023

6. Push policies for microsoft

   7 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Jun 2, 2023

7. Huntress (Cybersecurity)

   40 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Jun 2, 2023

8. Ticket Category Automation

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Jun 2, 2023

9. Set Program to uninstall upon next use

   12 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  May 22, 2023

10. Differentiation between different NIC speed classes for Alerting

    2 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  May 22, 2023

11. peripherals

    63 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Taylor Anderson commented  ·  May 22, 2023  ·  Edit…  ·  Delete…

    And allow a button next to discovered devices to add as an asset

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    Taylor Anderson supported this idea  ·  May 22, 2023

12. Create child ticket to subcontractors

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  May 22, 2023

13. Call to notify you that a server is down

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Taylor Anderson commented  ·  May 22, 2023  ·  Edit…  ·  Delete…

    That is using their NOC service, which is alright at best. I think this is a good idea, however. Maybe Atera can use AI to have an automated call so they don't need to staff that for a simple alert. You get phone alerts for this if you use the monitoring feature currently, but a phone call would be nice.

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14. Office 365 Integration

    1,570 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 20, 2023
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    Taylor Anderson commented  ·  Feb 6, 2023  ·  Edit…  ·  Delete…

    Allow user/group/team creation in atera and sync to O365. As well as adding/removing licenses and/or users.

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15. Auto Add Scheduled to Linked Calendar

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 20, 2023

16. Receive an email notification 24 hours prior to a scheduled ticket

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 20, 2023

17. Scheduled Ticket reminder

    13 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 20, 2023
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    Taylor Anderson commented  ·  Feb 20, 2023  ·  Edit…  ·  Delete…

    A reminder to the Tech is nice, but it would be beneficial if a reminder notification goes out to the client as well.

    For example, send an email the day before and the day of the appointment reminding the client that a tech will be on-site today. That way, if something comes up on the client's end, they could email back and let us know not to come on-site and to reschedule.

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18. Filtering in Customer Dashboard

    10 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

19. Alert Dashboard Timeline/ Historical Trends

    8 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

20. Task-List

    23 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023