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292 results found

  1. Email technician when they have been @ tagged on an internal note of a ticket

    271 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  2. Schedule existing tickets

    167 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  3. Print a Ticket

    116 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  4. Pax 8 Integration

    58 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Taylor Anderson commented  · 

    This is probably one of the best things that could happen.

    Taylor Anderson supported this idea  · 

  5. Tamper protection on the agent

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Taylor Anderson supported this idea  · 

  6. Push policies for microsoft

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Taylor Anderson supported this idea  · 

  7. Huntress (Cybersecurity)

    30 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Taylor Anderson supported this idea  · 

  8. Ticket Category Automation

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  9. Set Program to uninstall upon next use

    12 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Taylor Anderson supported this idea  · 

  10. Differentiation between different NIC speed classes for Alerting

    2 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Taylor Anderson supported this idea  · 

  11. peripherals

    60 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Taylor Anderson commented  · 

    And allow a button next to discovered devices to add as an asset

    Taylor Anderson supported this idea  · 

  12. Create child ticket to subcontractors

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  13. Call to notify you that a server is down

    1 vote

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Taylor Anderson commented  · 

    That is using their NOC service, which is alright at best. I think this is a good idea, however. Maybe Atera can use AI to have an automated call so they don't need to staff that for a simple alert. You get phone alerts for this if you use the monitoring feature currently, but a phone call would be nice.

  14. Office 365 Integration

    1,541 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Taylor Anderson supported this idea  · 
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    Taylor Anderson commented  · 

    Allow user/group/team creation in atera and sync to O365. As well as adding/removing licenses and/or users.

  15. Auto Add Scheduled to Linked Calendar

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  16. Receive an email notification 24 hours prior to a scheduled ticket

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  17. Scheduled Ticket reminder

    12 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 
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    Taylor Anderson commented  · 

    A reminder to the Tech is nice, but it would be beneficial if a reminder notification goes out to the client as well.

    For example, send an email the day before and the day of the appointment reminding the client that a tech will be on-site today. That way, if something comes up on the client's end, they could email back and let us know not to come on-site and to reschedule.

  18. Filtering in Customer Dashboard

    9 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  19. Alert Dashboard Timeline/ Historical Trends

    8 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  20. Task-List

    19 votes

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    1 comment  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 
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