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Settings and activity

9 results found

  1. See all tickets related to the device, under the device.

    4 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk commented  · 

    Just being able to see all tickets relating to that device would be a great addition for trend analysis and hardware reviews

    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  2. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  3. Desktop notifications

    98 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  4. Report PDF to e-mail

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  5. Email technician when they have been @ tagged on an internal note of a ticket

    325 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  6. IP based restrictions for technician’s login for Remote Office.

    2 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk commented  · 

    The ability to restrict our office based technicians while allowing our site technicians/management to access atera from anywhere is something that we could really utilise

    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  7. Add ability to remove technicians

    128 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  8. Free Dashboard Account

    922 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  9. Live screenshot of device to see user activity

    417 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  ·