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Settings and activity

9 results found

  1. See all tickets related to the device, under the device.

    4 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk commented  · 

    Just being able to see all tickets relating to that device would be a great addition for trend analysis and hardware reviews

    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  2. Improved Customized Dashboard

    1,561 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  3. Desktop notifications

    98 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  4. Report PDF to e-mail

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  5. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  6. IP based restrictions for technician’s login for Remote Office.

    2 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk commented  · 

    The ability to restrict our office based technicians while allowing our site technicians/management to access atera from anywhere is something that we could really utilise

    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  7. Add ability to remove technicians

    128 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  8. Free Dashboard Account

    942 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  9. Live screenshot of device to see user activity

    422 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Ryan Kirkpatrick - IT Helpdesk supported this idea  ·