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Settings and activity

9 results found

  1. See all tickets related to the device, under the device.

    4 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk commented  · 

    Just being able to see all tickets relating to that device would be a great addition for trend analysis and hardware reviews

    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  2. Improved Customized Dashboard

    1,543 votes

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    Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  3. Desktop notifications

    95 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  4. Report PDF to e-mail

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  5. Email technician when they have been @ tagged on an internal note of a ticket

    271 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  6. IP based restrictions for technician’s login for Remote Office.

    2 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk commented  · 

    The ability to restrict our office based technicians while allowing our site technicians/management to access atera from anywhere is something that we could really utilise

    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  7. Add ability to remove technicians

    125 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  8. Free Dashboard Account

    867 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ryan Kirkpatrick - IT Helpdesk supported this idea  · 

  9. Live screenshot of device to see user activity

    370 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Kirkpatrick - IT Helpdesk supported this idea  ·