Settings and activity

187 results found

1. Assign multiple technicians to a ticket

   405 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

2. Timed customer visits

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

3. Replying to a ticket with status update.

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

4. Add sign customer box to ticket Email

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

5. creation of tickets for devices/activities not associated to a contact

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

6. Help Desk Ticket Calendar

   22 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

7. additonal signatures

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

8. Auto-assign tickets with initial reply

   64 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

9. Automatically stop the timer when a ticket is set to closed/resolved, even when re accessed

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

10. Customer ticket overview

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

11. Tickets on Google Calendar formatting

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

12. Kanban for ticket view

    8 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

13. Automatically close tickets upon resolved alerts

    81 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

14. PSA redesign

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

15. Prevent e-mail to customer

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

16. Status Button

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

17. Allow Snippets in Emails for Custom Ticket Fields

    14 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

18. Be able to filter out customers

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

19. SLA Customisation

    36 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

20. Ticket Lock

    34 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022