Settings and activity

59 results found

1. Automatically close Alert tickets when resolved

   211 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

2. Ticket Checklist

   317 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

3. Customer Portal / Service portal suggested improvements (consolidated)

   167 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

4. ticket timer auto stop

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

5. Save Public Reply Without Emailing

   14 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

6. Mobile App Improvements

   752 votes

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   41 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jun 23, 2025

7. Documentation Management

   1,260 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jun 23, 2025

8. Implement WSUS

   5 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jun 9, 2025

9. When using Configuration Policy, Windows Update. Wake computers to restart

   5 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Apr 8, 2025

10. Windows Updates

    16 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Apr 8, 2025

11. windows update bandwidth

    5 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Apr 8, 2025

12. Splashtop SOS

    225 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

13. Battery Health Report

    273 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

14. Ability to archive retired devices

    321 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

15. Need a report to tell me which devices for a customer are eligable for Windows 11

    433 votes

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    18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

16. Employee Onboarding/Offboarding Feature

    879 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

17. Integration with UniFi Cloud

    1,004 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

18. Alert when agent uninstalled

    1,494 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

19. Deactivate Customer Account

    7 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Ramiro Del Rio commented  ·  Jan 20, 2025  ·  Edit…  ·  Delete…

    Also, deactivate all the endpoints from sending alerts and be shown as patch pending. That lowers the score for patch management for customers that are inactive or under Break-n-Fix

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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

20. Add Contact Without E-Mail

    29 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025