Settings and activity

36 results found

1. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   16 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke A commented  ·  Mar 8, 2022  ·  Edit…  ·  Delete…

   See also the related:
   https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44777200-option-to-unlink-contact-from-agent

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   Luke A shared this idea  ·  Oct 19, 2021

2. Ticket Snooze

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke A shared this idea  ·  Feb 28, 2022

3. Complex rules for alerts generation

   179 votes

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   9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Luke A supported this idea  ·  Feb 28, 2022

4. Dark Mode

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   117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   Luke A supported this idea  ·  Feb 28, 2022

5. Link Contract to Ticket Type.

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke A shared this idea  ·  Feb 28, 2022

6. Alert to notify client contract type when ticket created

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Luke A commented  ·  Feb 28, 2022  ·  Edit…  ·  Delete…

   Have you taken a look at Ticket Automation?
   You should be able to send the tech an email if certain conditions are met.

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7. Device slow to come back online after a reboot

   11 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Luke A commented  ·  Feb 24, 2022  ·  Edit…  ·  Delete…

   I think it's because for some reason by default the AteraAgent service is set to delayed auto start.

   Edit: I have also noticed slower computers take longer to come online.

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8. additional phone

   8 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Luke A supported this idea  ·  Feb 24, 2022

9. Extensions for phone numbers

   7 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Luke A supported this idea  ·  Feb 24, 2022

10. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    186 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke A commented  ·  Feb 9, 2022  ·  Edit…  ·  Delete…

    See also:
    https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44777200-option-to-unlink-contact-from-agent

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    Luke A supported this idea  ·  Jan 3, 2022

11. Option to unlink Contact from Agent

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Luke A shared this idea  ·  Feb 9, 2022

12. Notify when agent online

    37 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Luke A supported this idea  ·  Feb 9, 2022

13. Forced log out

    26 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Luke A supported this idea  ·  Jan 3, 2022

14. View password without reviling it.

    49 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke A supported this idea  ·  Jan 3, 2022

15. Password History

    132 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke A supported this idea  ·  Jan 3, 2022

16. Option to Download all Agent Installers at once

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Luke A commented  ·  Oct 14, 2021  ·  Edit…  ·  Delete…

    The variety of options for installing agents (download the msi directly, the curl script, download link) is nice.

    It would also be nice if we could download a zip of every agent installer.

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    Luke A shared this idea  ·  Oct 14, 2021