Settings and activity

56 results found

1. Remove restore points

   1 vote

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Feb 18, 2022

2. Automated actions with incoming call (e.g. Phone Suite)

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Feb 16, 2022

3. Merge Agents

   167 votes

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   6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

4. Closed and Resolved Ticket on the Customer Portal

   54 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

5. Create Tickets For Patches

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

6. Allow CC for Tickets created from the Portal

   39 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

7. Help Desk Ticket Calendar

   22 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

8. Create & Due Dates for Tickets

   17 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

9. "Warning" when resolving a ticket without adding time entry

   137 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 1, 2021

10. Assign multiple technicians to a ticket

    404 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Dec 1, 2021

11. Ability to split out email into a new ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Nov 30, 2021

12. Agent uninstall upon delete

    38 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Oct 29, 2021

13. Dark Mode

    1,887 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Merlin Brandt supported this idea  ·  Oct 20, 2021

14. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 13, 2021

15. Allow for customization of columns on ticketing screen

    345 votes

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    42 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Merlin Brandt commented  ·  Oct 13, 2021  ·  Edit…  ·  Delete…

    We like the old layout in regards to readability better, too. However filtering is still a pain there.

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    Merlin Brandt supported this idea  ·  Oct 12, 2021

16. Prevent e-mail to customer

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Sep 1, 2021