Settings and activity
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171 votes
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TechCentre SafeGuard
commented
To allow a Technician to add an SNMP device they need "Full Admin" access.
This is not great as I don't want a technician to see billing information.
Can you give the right to add SNMP, HTTP, Generic checks so I can assign this right to an Technician.
TechCentre SafeGuard
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23 votes
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8 votes
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16 votes
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14 votes
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6 votes
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18 votes
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11 votes
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994 votes
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1,564 votes
TechCentre SafeGuard
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Currently, if a SNMP device raise an alert, but a technician will delete/resolve manually the alert, Atera won't generate a new SNMP alert from OID for that device. In order for a new alert to be generated, the OID value needs to change in order not to satisfy the condition, then only if the condition is satisfied a new alert will be generated. This can create issues, as some alert will be missed. The best procedure in this case is to follow the same process as for the Threshold profile alerts, where if we delete an alert from the dashboard, a new one will be created within 24 hours.