Settings and activity

119 results found

1. Send system information with Helpdesk Agent support tickets

   272 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 17, 2022

2. More information from PC

   15 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 17, 2022

3. PC info to Desktop

   27 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 17, 2022

4. Real time CPU / Memory utilization graphs

   12 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 17, 2022

5. Show additional Agent memory information

   10 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 17, 2022

6. memory ram module configuration

   10 votes

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   2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 17, 2022

7. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   815 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 17, 2022

8. Employee Onboarding/Offboarding Feature

   879 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 17, 2022

9. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   29 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  Jan 17, 2022

10. Assign multiple technicians to a ticket

    414 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Darrell Couch supported this idea  ·  Jan 17, 2022

11. White Label service desk URL

    43 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Dec 22, 2021

12. The ability to export KB articles

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Dec 22, 2021

13. White label agent name

    165 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Dec 22, 2021

14. White label mobile app for your customers

    391 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Dec 22, 2021

15. Atera End-User License

    162 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Dec 22, 2021

16. Branded Login Screen for Technicians

    8 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Darrell Couch shared this idea  ·  Aug 25, 2021

17. Network Discovery: Security Audit

    976 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Aug 25, 2021

18. Integration with Direct messages systems

    852 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Aug 25, 2021

19. Mobile Device Management

    2,309 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Darrell Couch supported this idea  ·  Aug 25, 2021