Settings and activity

122 results found

1. Way not to e-mail contact when replying to ticket

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Sep 7, 2022

2. Assign contact from Ticket Title

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Sep 7, 2022

3. Ability to assign a device to a ticket regardless of contact

   20 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Sep 7, 2022

4. Send notification to Customer Main Contact when a Ticket change status

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Sep 7, 2022

5. Option to unlink Contact from Agent

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Sep 7, 2022

6. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   184 votes

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   29 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Sep 7, 2022

7. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   16 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Sep 7, 2022

8. Agent uninstall upon delete

   38 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Sep 7, 2022

9. Install agent on Synology, QNAP or Raspberry Pi

   360 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Uriel Sapir supported this idea  ·  Sep 7, 2022

10. White label agent name

    162 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Uriel Sapir supported this idea  ·  Sep 7, 2022

11. Alert when agent uninstalled

    1,478 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Uriel Sapir supported this idea  ·  Sep 7, 2022

12. Documentation Management

    1,248 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 1, 2022

13. Office 365 Integration

    1,568 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 1, 2022

14. Windows updates installed with Atera are not synced with local client PC update history

    39 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Uriel Sapir supported this idea  ·  Sep 1, 2022

15. IP-Adress next to devicename

    20 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 1, 2022

16. Option to Add Splashtop time Session to Time Entries Tickets

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 1, 2022

17. Generate ticket from event

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir shared this idea  ·  Aug 20, 2022

18. Multiple threshold profiles on device

    129 votes

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    15 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Uriel Sapir supported this idea  ·  May 1, 2022

19. Shared Threshold Library

    167 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  May 1, 2022

20. Override threshold profile for device

    24 votes

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    4 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  May 1, 2022