Settings and activity

67 results found

1. Edit Ticket Notes

   252 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Aug 23, 2021

2. Automation based on technician reply

   44 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Aug 23, 2021

3. Allow for customization of columns on ticketing screen

   355 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Aug 23, 2021

4. Assign multiple technicians to a ticket

   414 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Robert Folbigg supported this idea  ·  Aug 23, 2021

5. The ability to select/unselect column in the Timesheet Report

   16 votes

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   2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Aug 23, 2021

6. add a customer folder dropdown to the software inventory report

   10 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Aug 23, 2021

7. Overview patch management report per customer per device

   44 votes

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   2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Aug 23, 2021

8. Customize Satisfaction survey

   66 votes

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   7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Aug 23, 2021

9. Fix recent processes report for software uninstalls showing as completed for an offline machine

   11 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Aug 23, 2021

10. Add a report to find duplicate machines based on serial number or Mac address

    31 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

11. export device query results

    25 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Robert Folbigg supported this idea  ·  Aug 23, 2021

12. Daily Technician Time Report Broken down by agent

    23 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

13. Remote Connection Report

    163 votes

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    14 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

14. Add a report for the last 10 users to log on to a machine and the login time

    75 votes

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    3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

15. SaaS Licenses Management

    51 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

16. Chat availability hours

    79 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

17. Attendance System for remote workers

    80 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

18. Employee Onboarding/Offboarding Feature

    879 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

19. Documentation Management

    1,259 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

20. Network Discovery: Security Audit

    976 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021