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12 results found
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716 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Agim Mehmeti
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5 votesAgim Mehmeti
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11 votesAgim Mehmeti
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18 votesAgim Mehmeti
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10 votesAgim Mehmeti
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52 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Agim Mehmeti
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1,228 votesAgim Mehmeti
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844 votesAgim Mehmeti
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2 votesAgim Mehmeti
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21 votesAgim Mehmeti
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3 votesAgim Mehmeti
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1,013 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
All they have to do for this is allow Contract updates through their API. It is easy enough and I agree, it would save a ton of hours and possibly increase revenue