Settings and activity

29 results found

1. Assign multiple technicians to a ticket

   414 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   DF IT Solutions supported this idea  ·  Aug 18, 2025

2. Live screenshot of device to see user activity

   437 votes

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   10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   DF IT Solutions supported this idea  ·  Aug 18, 2025

3. Ubiquiti Integration

   962 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   DF IT Solutions supported this idea  ·  Aug 18, 2025

4. Integration with UniFi Cloud

   1,004 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   DF IT Solutions supported this idea  ·  Aug 18, 2025

5. Documentation Management

   1,260 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   DF IT Solutions supported this idea  ·  Aug 18, 2025

6. Improved Customized Dashboard

   1,571 votes

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   51 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   DF IT Solutions supported this idea  ·  Aug 18, 2025

7. Sort by activity status

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   DF IT Solutions shared this idea  ·  Aug 18, 2025

8. Custom Ticket Activity Status

   44 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DF IT Solutions supported this idea  ·  Aug 18, 2025

9. Count of devices on each tab

   18 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DF IT Solutions supported this idea  ·  Aug 2, 2025

10. Better organization for Attachments on Tickets

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DF IT Solutions supported this idea  ·  Aug 2, 2025

11. Ticket Summary

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DF IT Solutions supported this idea  ·  Aug 2, 2025

12. Synology Active Backup Monitoring

    402 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    DF IT Solutions supported this idea  ·  Jul 31, 2023

13. Free Dashboard Account

    961 votes

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    31 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    DF IT Solutions supported this idea  ·  Jul 31, 2023

14. Edit Ticket Notes

    252 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DF IT Solutions supported this idea  ·  Jul 31, 2023

15. Select custom dates for billing batch

    7 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    DF IT Solutions shared this idea  ·  May 13, 2022

16. Change Atera invoice number before creating invoices

    30 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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17. Contracts with a travel costs

    11 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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18. Ability to add custom fields to Invoice

    36 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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19. Billing of recurring monthly/annual items (not contracts)

    60 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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20. Quoting

    83 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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