Settings and activity
62 results found
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9 votes
Désirée Mellen-Bard
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4 votesDésirée Mellen-Bard
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175 votesDésirée Mellen-Bard
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26 votesDésirée Mellen-Bard
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209 votesDésirée Mellen-Bard
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216 votes
An error occurred while saving the comment Désirée Mellen-Bard
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6 votes
An error occurred while saving the comment Désirée Mellen-Bard
commented
I would really LOVE this feature. We have a couple clients who are on service hold now and not everyone remembers that they are and that we shouldn't be opening tickets. It would be great for there to be a pop up window whenever a ticket for that client is opened, as well as when you select the client or contact when trying to create the ticket.
Désirée Mellen-Bard
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3 votesDésirée Mellen-Bard
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10 votes
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22 votes
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4 votes
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4 votes
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14 votes
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45 votes
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24 votesDésirée Mellen-Bard
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37 votesDésirée Mellen-Bard
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31 votesDésirée Mellen-Bard
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35 votesDésirée Mellen-Bard
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76 votesDésirée Mellen-Bard
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189 votesDésirée Mellen-Bard
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Some technicians have very repetitive entries for routine tasks. It would be nice if they could create a labor entry template for one of those tasks and when adding time can select it from a drop down, edit if needed, and submit. It would save time and allowed for something that is routine to them but not to others be documented thoroughly the first time, and not have them have to type everything out the next time. (Or simply write 'followed process' so another tech doesn't know what exactly was done.) These templates would have default times associated with them as well, so a tech could open a new entry, click the drop down, select the template, and then submit.