Settings and activity

62 results found

1. Set Scheduled Ticket Start Date

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Feb 8, 2023

2. Schedule existing tickets

   173 votes

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   18 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Feb 8, 2023

3. Clone scheduled ticket

   24 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Feb 8, 2023

4. 3cx integration

   205 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Feb 2, 2023

5. Labor Entry Template

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard shared this idea  ·  Feb 2, 2023

6. "Warning" when resolving a ticket without adding time entry

   136 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Feb 2, 2023

7. Customer Alerts

   4 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard commented  ·  Oct 11, 2022  ·  Edit…  ·  Delete…

   I would really LOVE this feature. We have a couple clients who are on service hold now and not everyone remembers that they are and that we shouldn't be opening tickets. It would be great for there to be a pop up window whenever a ticket for that client is opened, as well as when you select the client or contact when trying to create the ticket.

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   Désirée Mellen-Bard supported this idea  ·  Oct 11, 2022

8. Add custom statuses to default ticket view under customer

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard shared this idea  ·  Sep 23, 2022

9. domotz

   10 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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10. Ability to assign a device to a ticket regardless of contact

    20 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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11. Ticket Merging Details

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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12. Calendar with multiple hours on same day

    4 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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13. Tickets API Calls

    14 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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14. API Report Custom Fields

    41 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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15. Arrangeable Customer Folders

    23 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

16. Rank Customization

    37 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

17. Archive Customers and Users In Active Customers

    31 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

18. client notes

    35 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

19. Customer Contact

    75 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

20. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    184 votes

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    29 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022