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61 results found

  1. Schedule existing tickets

    167 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Désirée Mellen-Bard supported this idea  · 

  2. Clone scheduled ticket

    22 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Désirée Mellen-Bard supported this idea  · 

  3. 3cx integration

    200 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Désirée Mellen-Bard supported this idea  · 

  4. Labor Entry Template

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Désirée Mellen-Bard shared this idea  · 

  5. "Warning" when resolving a ticket without adding time entry

    134 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Désirée Mellen-Bard supported this idea  · 

  6. Customer Alerts

    4 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Désirée Mellen-Bard commented  · 

    I would really LOVE this feature. We have a couple clients who are on service hold now and not everyone remembers that they are and that we shouldn't be opening tickets. It would be great for there to be a pop up window whenever a ticket for that client is opened, as well as when you select the client or contact when trying to create the ticket.

    Désirée Mellen-Bard supported this idea  · 

  7. Add custom statuses to default ticket view under customer

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Désirée Mellen-Bard shared this idea  · 

  8. domotz

    10 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  9. Ability to assign a device to a ticket regardless of contact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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  10. Ticket Merging Details

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  11. Calendar with multiple hours on same day

    4 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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  12. Tickets API Calls

    13 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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  13. API Report Custom Fields

    38 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Arrangeable Customer Folders

    21 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Désirée Mellen-Bard supported this idea  · 

  15. Rank Customization

    34 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Désirée Mellen-Bard supported this idea  · 

  16. Archive Customers and Users In Active Customers

    29 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Désirée Mellen-Bard supported this idea  · 

  17. client notes

    34 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Désirée Mellen-Bard supported this idea  · 

  18. Customer Contact

    70 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Désirée Mellen-Bard supported this idea  · 

  19. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    172 votes

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    27 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Désirée Mellen-Bard supported this idea  · 

  20. Customize sent from address for emails

    61 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Désirée Mellen-Bard supported this idea  · 
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