Settings and activity

114 results found

1. non technical staff

   23 votes

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   5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Aaron Elliott shared this idea  ·  Aug 29, 2021

2. cancel file transfer

   8 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Aaron Elliott shared this idea  ·  Aug 28, 2021

3. Log File Transfer

   13 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 28, 2021

4. Different License Types

   77 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Aaron Elliott commented  ·  Aug 25, 2021  ·  Edit…  ·  Delete…

   YES!!! It's like they didn't realize that more than IT people work at MSPs. Nancy from accounting and Stacy who's in sales do not need any access to much of anything, except for customer information, billing, and maybe the shared calendar that doesn't exist yet.

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   Aaron Elliott supported this idea  ·  Aug 25, 2021

5. Restrict IP Permissions with subnets or include Geo blocking

   38 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 25, 2021

6. Advanced IP Address Info (consolidated)

   173 votes

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   16 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 25, 2021

7. Customers should be able to create their own KB articles

   21 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Aaron Elliott shared this idea  ·  Aug 20, 2021

8. Customer Portal / Service portal suggested improvements (consolidated)

   166 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 20, 2021

9. Send system information with Helpdesk Agent support tickets

   272 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Aaron Elliott supported this idea  ·  Aug 20, 2021

10. Assign multiple technicians to a ticket

    409 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Aaron Elliott supported this idea  ·  Aug 20, 2021

11. "Work from Home" Simultaneous Dual-Monitor Support

    234 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Aaron Elliott supported this idea  ·  Aug 20, 2021

12. Separate Favorites list

    8 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Aaron Elliott shared this idea  ·  Aug 16, 2021

13. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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14. Network Discovery: Security Audit

    974 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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