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  1. 43 votes

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    Aaron Elliott supported this idea  · 
  2. 54 votes

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    Aaron Elliott supported this idea  · 
  3. 88 votes

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    Aaron Elliott supported this idea  · 
  4. 111 votes

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    Aaron Elliott supported this idea  · 
  5. 365 votes

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    Aaron Elliott supported this idea  · 
  6. 140 votes

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    Aaron Elliott supported this idea  · 
  7. 2,296 votes

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    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Aaron Elliott supported this idea  · 
  8. 51 votes

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    Aaron Elliott supported this idea  · 
  9. 9 votes

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    Aaron Elliott commented  · 

    A proper NOC Dashboard URL would be better, even if it costs the same as a technician license.

  10. 4 votes

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    Aaron Elliott shared this idea  · 
  11. 131 votes

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    Aaron Elliott commented  · 

    Going to add another comment here about roles....if we ever get separate roles, since Helpdesk and Billing shouldn't be doing Network Discovery. That would be Sales Engineers or full-Admin staff.

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    Aaron Elliott commented  · 

    I'm going to add in that certain roles need to be on a per-customer basis. Helpdesk/NOC should have access to customer servers, but not our own internal servers. (currently it's all-servers or no-servers based permissions)

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    Aaron Elliott commented  · 

    My "Technician" role I have all boxes checked except for "Billing". That role can't run scripts or perform patch management tasks.

  12. 166 votes

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    Aaron Elliott commented  · 

    Just went to sign up and can't purchase for only the person(s) who would need it. Not buying it until then. Atera needs to learn what proper roles are and that not every one who would need access to Atera is a Field Technician.

  13. 19 votes

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    Aaron Elliott shared this idea  · 
  14. 19 votes

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    Aaron Elliott supported this idea  · 
  15. 28 votes

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    Aaron Elliott commented  · 

    I find that Developers don't understand "going back one step". It's like everything is designed for an iphone/ipad interface where there's no back button.

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  16. 1,562 votes

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    Aaron Elliott supported this idea  · 
  17. 11 votes

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    Aaron Elliott commented  · 

    Having PDQ deploy instead of Chocolatey as a deployment option would be great!

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  18. 14 votes

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    Aaron Elliott supported this idea  · 
  19. 2 votes

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  20. 10 votes

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    Aaron Elliott supported this idea  ·