Settings and activity
116 results found
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43 votes
Aaron Elliott
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54 votesAaron Elliott
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88 votesAaron Elliott
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111 votesAaron Elliott
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366 votesAaron Elliott
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140 votesAaron Elliott
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2,297 votes
Hi,
Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Aaron Elliott
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51 votesAaron Elliott
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9 votes
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4 votesAaron Elliott
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131 votes
An error occurred while saving the comment Aaron Elliott
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Going to add another comment here about roles....if we ever get separate roles, since Helpdesk and Billing shouldn't be doing Network Discovery. That would be Sales Engineers or full-Admin staff.
An error occurred while saving the comment Aaron Elliott
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I'm going to add in that certain roles need to be on a per-customer basis. Helpdesk/NOC should have access to customer servers, but not our own internal servers. (currently it's all-servers or no-servers based permissions)
Aaron Elliott
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An error occurred while saving the comment Aaron Elliott
commented
My "Technician" role I have all boxes checked except for "Billing". That role can't run scripts or perform patch management tasks.
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167 votes
An error occurred while saving the comment Aaron Elliott
commented
Just went to sign up and can't purchase for only the person(s) who would need it. Not buying it until then. Atera needs to learn what proper roles are and that not every one who would need access to Atera is a Field Technician.
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19 votesAaron Elliott
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19 votesAaron Elliott
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28 votes
An error occurred while saving the comment Aaron Elliott
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I find that Developers don't understand "going back one step". It's like everything is designed for an iphone/ipad interface where there's no back button.
Aaron Elliott
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1,562 votesAaron Elliott
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11 votes
An error occurred while saving the comment Aaron Elliott
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Having PDQ deploy instead of Chocolatey as a deployment option would be great!
Aaron Elliott
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14 votesAaron Elliott
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2 votesAaron Elliott
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10 votesAaron Elliott
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A proper NOC Dashboard URL would be better, even if it costs the same as a technician license.