Settings and activity

87 results found

1. ticket notes

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

2. Custom Ticket Activity Status

   36 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

3. Ability to search for Time Entries in Search bar

   3 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

4. Hide Contract Rate on ticket time entries

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

5. If a technician deletes time entries, need to see it on the activity log

   48 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

6. Show ticket time entries also on the customer portal

   20 votes

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   3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

7. Ability to bill time entries rather than entire ticket

   29 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

8. Need ability to filter & export tickets by specific number

   18 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Al Schleicher supported this idea  ·  Sep 20, 2024

9. Ticket export to include comments

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

10. show date and time of scheduled reboot

    22 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 16, 2024

11. Ticket Export

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Aug 10, 2024

12. Print a Ticket

    124 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Al Schleicher supported this idea  ·  Aug 10, 2024

13. Search bar enhancements

    294 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Al Schleicher commented  ·  Jun 24, 2024  ·  Edit…  ·  Delete…

    Include KB's in global search...Awesome to be able to see tickets, devices and related KB's in one place.

    Save Submitting...

14. Tickets reordering

    29 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jun 24, 2024

15. Ticket Search - Search within tickets to find previously solved issues

    31 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jun 24, 2024

16. Add Microsoft Defender integration

    345 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Al Schleicher supported this idea  ·  May 28, 2024

17. Freshbooks

    2 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  May 28, 2024

18. Office 365 Integration

    1,568 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  May 28, 2024

19. Huntress (Cybersecurity)

    40 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  May 28, 2024

20. I want to integrate existing 3rd party apps. Acronis, Threatlocker, SentinelOne, Ironscales, etc. WITHOUT purchasing through Atera.

    92 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  May 28, 2024