235 results found
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Ability to filter devices by last login or last reboot
Ability to filter devices by last login or last reboot
16 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Show internal ip on mobile app
Internal IP doesn't show on mobile app
14 votes -
Save filter for ticket view
Mobile app always shows all tickets, I would like to see only open tickets by default
1 voteThe last Tickets view on the mobile app will now be automatically saved!
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Alert on CVE's found with the ability to create tickets or filter CVE based on impact level.
Would be nice to create a threshold alert for CVE's based on their impact, and the ability to create tickets from that. As it stands we have to constantly monitor the Security reports.
3 votesThanks for raising it up!
You can find this feature at Network Discovery Alerts.
We would also like to get your feedback :)
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debian
To have ubuntu and debian support for the monitoring. So that we can monitor linux based systems
9 votesHey- this feature has been released!
Hope you enjoy it- we would love to hear your feedback!
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'add' time entry from the app
It is not possible to 'add' time entry from the app.
8 votes -
BitLocker reporting
Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off
588 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released! You will now be able to see the Bitlocker status as part of the Auditor report.
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Unable to select and copy user's name from under Requester Info section of ticket
Need to open the contact, then select and copy "First Name John Last Name Smith" then paste that then format then copy "John Smith".
I should be able to select and copy the ticket requestor name from the ticket as "John Smith" in one go, but also be able to do the same from an Atera user contact page.
1 voteHey Denis,
Thanks for suggesting!
I believe we already support this.
If you right-click John Smith and click copy you should be able to copy the entire name without having to go inside the contact page.
Attached is a screenshot.
Hope this helps!
Yakov
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Mobile improvement Colours
Could you please, please, please change the icons for the online/offline devices in the mobile App.
I have difficulty with colour ( collourblind) and for me it is nearly impossible to discern an online device for an offline one.
In the app this is represented by a dot in front of the device.
Online is greenish (old Atera) and offline grey. It is nearly impossible to see the difference, especially when looking on your phone outside, in the sun.
Could you change this to something else like;
- bigger dots
- different, more contrasting colours
- a dot for online…9 votesWe are happy to announce that we improved the availability icons in the mobile app! Now it is easier to differentiate between online\offline\unreachable devices.
Thank you for your vote, we appreciate you bringing this to our notice.
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Manual Assets
It would be good to allow the creation of 'manual assets', eg. printers, IP CCTV, switches, WAP's, and other devices that don't necessarily have an agent installed, but enough information manually entered to negate the need for things like IT Glue, SI Portal, or Hudu. Would gladly pay extra if it met my needs. Of course the mobile app would need to access this information too (IP's, passwords, documentation etc).
1 vote -
Assign new agents directly to folders
Ability to assign new devices under specific folders directly when we install it. I have 150 devices, I can't do that manually.
11 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Ticket Deletion
Create a ticket deletion permission option in the PSA technician settings without needing to give a technician full admin rights
16 votesHey everybody,
We're happy to share that the ability to grant ticket deletion (and merging) permissions is now live for all users!
To grant these permissions, simply go into any role under Admin > Roles (or create a new role) and make sure you do the needed adjustments. This of course comes on top of Admins being able to merge and delete tickets by default.
Thank you for helping us shape Atera for the better, we hope you enjoy this update!
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Ticket Templates/Forms
It would be helpful to have ticket templates/ticket option type for the end user creating a ticket.
For example, the end user is requesting a new hire setup. They would be able to go to create a ticket and have the option to select "New Hire" ticket. Then, fields would appear that have been customized by the admin.
On the other hand, maybe even having an option create a form for end users to fill out and generates a ticket.
134 votesHey all,
I am excited to announce that ticket forms/templates are now avalibale in Atera!
This brand new feature allows you to curate and customize different forms, thus controlling the order and appereance of different custom fields on a ticket level.
Forms are supported in both the technicai nand portal side of things. We hope this feature will be extremely beneficial for your internal processes such as Employee onboarding, service requests, etc.
The feature is supported for our users leveraging the new ticket page UI, which is currently being rolled out to all of our customers.
To read more, check out this KB: https://support.atera.com/hc/en-us/articles/10190669862428-Ticket-form-templates
Thank you for raising the idea and making Atera better every day, let us know what you think about this exciting release!
Yakov
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Search Device on Mobile app
Mobile app: you can look at tickets, but you can’t search for a device. You need to browse per page and to get to device.
1 vote -
Home page when logging in
With the June 2022 update, when you log in, the home page defaults to taking you to devices. It used to default to the dashboard. Please change this back so it goes to the dashboard. Or, please add a feature where we can customize which screen we first see when logging in.
16 votesWe're excited to share that now you're able to choose your own home page in Atera! Thank you for your votes, your vote has been instrumental in making this happen.
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Customized Reporting
The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.
13 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Correct mobile phone call bouton for user contact
There's a field error between phone number and mobile phone number in the Atera mobile app.
I have to specify mobile phone number in the phone number field to be able to call my customer from the Atera mobile app.4 votes -
Mark ticket as SPAM
Please add a button for tickets "Mark as Spam" when the ticket is open, also on the ticket list view under Status for a quick flag.
Sender e-mail addresses would be added to a blacklist, and tickets get either automatically deleted; or automatically flagged as status "Spam" which is a closed status.
2 votesHey all,
This is possible today, please follow the following article: https://support.atera.com/hc/en-us/articles/7059774105500-Managing-spam-tickets
Thanks
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Turn off AI auto tags
The option to turn off AI auto tagging and only have custom tags
2 votesHey,
This is currently possible by heading into Admin > Settings > Tickets and cancelling the AI auto tags.
Best,
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Translation in German for Ticket Fields
Hi, if possible it would be great if you consider the posibility to translate for the following Ticket options:
Ticket Statuses
Ticket Impact
Ticket Priority
Ticket Type
and so on.Cause our major customers field is placed in Germany and some have a great lag of understanding English!
If wanted we could even assist you in the translation.
Best regards
Andreas Rehfeld (IT Consulting Rehfeld)3 votesHey,
This is currently possible once you change the language settings in Atera (by going to your profile and changing the language).
The Status will also be translated as seen in the photo in our next release.
Best,
Yakov
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