233 results found
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Ability to change the Ticket Activity Status
Many times throughout the day a customer will make a comment to someone cc'd on the ticket if they do not have an answer for us.
The Ticket status changes to "AWAITING TECHNICIAN RESPONSE" when they have not answered our question.
We need a way to change the Ticket status from "AWAITING TECHNICIAN RESPONSE" back to what it should be "AWAITING CUSTOMER RESPONSE".
-JL
151 votesHey everybody,
We're happy to announce we've released the option to manually edit the ticket activity status, on top of the existing automatic mechanism.
This can be done both from the main tickets page and the single ticket page.
Thank you for bringing this request to our attention, hope this makes your day to day easier!
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Ticket Deletion
Create a ticket deletion permission option in the PSA technician settings without needing to give a technician full admin rights
16 votesHey everybody,
We're happy to share that the ability to grant ticket deletion (and merging) permissions is now live for all users!
To grant these permissions, simply go into any role under Admin > Roles (or create a new role) and make sure you do the needed adjustments. This of course comes on top of Admins being able to merge and delete tickets by default.
Thank you for helping us shape Atera for the better, we hope you enjoy this update!
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Reboot all agents requiring reboot
A new feature was recently released that allows us to see agents requiring a reboot. There is no way to reboot them all.
It would be great if:
1) We could use Patch search and deploy to install patches and have an option in there to reboot the agent after successful install
2) We could select ALL agents requiring a reboot and reboot them instead of individually37 votesHi there!
On the new devices page there is now an option to filter all devices that are pending a reboot. Once filtered, you can select all the devices, go to the bulk actions-> shutdown actions-> reboot.
You can select to perform an immediate reboot or schedule a future one!
For any additional questions please reach out to support via live chat or email support@atera.com
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Acronis Alerts
See Acronis alerts (along with all other alerts) within Atera.
190 votesHi,
We would love to hear your feedback about the integration with Acronis alerts that have been released.
I am always looking for ways to provide more value to Atera users via the integrations available in the marketplace and would love to hear your thoughts on that.
I will be happy to meet and chat, use this link to schedule a call.
https://atera.chilipiper.com/book/me/boaz-eshed?type=product-exploration-acronis-alerts
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quick replies on mobile
Being able to use the quick replies on the mobile app would be extremely helpful.
7 votesWe are happy to announce that the mobile app now offers Quick Reply functionality for tickets! Thank you for your vote!
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Home page when logging in
With the June 2022 update, when you log in, the home page defaults to taking you to devices. It used to default to the dashboard. Please change this back so it goes to the dashboard. Or, please add a feature where we can customize which screen we first see when logging in.
16 votesWe're excited to share that now you're able to choose your own home page in Atera! Thank you for your votes, your vote has been instrumental in making this happen.
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Ticket Search on Mobile App
Ability to filter by ticket number on the app
Ability to search for tickets easily. Ability to search by ticket assigned to "me".20 votesWe are happy to announce that the mobile app now offers search tickets by title and ticket number!
Thank you for your vote! we appreciate you bringing this to our notice.
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Patch approval
Ability to approve patch for release date (install only if before date or older than days).
Ability to don't approve specific ones (es. do not approve KBxxxxxx).We usually postpone installing patches on clients for a few days and manually approve the patch for servers, blocking approval of patches based on their release date.
This allows us to test them and block the installation of specific patches in case we encounter problems.118 votesGreat news! This feature has been released! Thank you for helping shape Atera. You can learn more about our new patch approval here: https://support.atera.com/hc/en-us/articles/7887279377564-Patch-Approval
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Automated ticket closing based on criteria.
Automated ticket closing and message to client based on Criteria
We want our ticket response times to look healthy. The problem is that often times, clients won't respond to use. Because tickets are flowing in so quickly, they often fall to the bottom of the page, and are lost. We try to follow a procedure of when a client doesn't respond to a ticket within 7 days, we close the ticket, and inform them that they can reopen it if this issue is still current, but that we haven't heard from them in 7 days so we're closing it.
If…
1 voteHey,
This is avalibale via our time-based ticket automation rules: https://support.atera.com/hc/en-us/articles/5914785808156-Time-based-ticket-automation-rules#:~:text=Ticket%20automation%20rules%20enable%20you,actions%20based%20on%20time%20passed.
If you have any questions about setting this up, please reach out to our support team.
Hope this helps!
Yakov
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Show mobile phones in the Contacts window
it would be nice the contacts mobile phones to be shown in the Contacts window.
5 votesReleased on the Mobile app
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IT automation Packages Persistency
Commands continuity in case of any termination (reboot, shutdown, manual abort etc.)
166 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Malwarebytes Integration
An integration with Malwarebytes, a global leader in cyber-security
169 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Read more:
https://support.atera.com/hc/en-us/articles/5153158015004We appreciate and rely on your amazing ideas and suggestions! So please keep them coming!
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Add Ticket search on top of ticketpage on mobile app
Add Ticket search on top of ticketpage on mobile app
3 votesTicket search from the mobile app is now available! Thank you for your vote!
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Device sorting
The ability to sort devices alphabetically.
114 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Check out our new look for the Devices page 🎉
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Simultaneous remote sessions on same target computer
The Splashtop remote access agent should allow more than one remote session on a customer computer at a time. For instance, there are times when one of our staff needs assistance during a remote session with a client. It would be nice if two of our support agents could both be in a remote session simultaneously.
98 votesHey everybody,
We have introduced the ability to have simultaneous remote sessions on the same computer using our integration with AnyDesk!
The integration comes free of charge for our Growth and Power users.
For the larger teams out there, you will be able to work together and help each other troubleshoot as you're assisting clients.
Also, under Admin > Settings > Remote access, you can choose AnyDesk as your default remote connection tool, ensuring it is installed across all of your network and newly added agents.
Hope you enjoy these new capabilities!
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Bitdefender Push on Devices like Webroot
Want to be able to push BitDefender directly from Atera to all devices/clients - like Webroot
42 votesHi!
This feature was released! Thank you for helping us make Atera better!
For more details:
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debian
To have ubuntu and debian support for the monitoring. So that we can monitor linux based systems
9 votesHey- this feature has been released!
Hope you enjoy it- we would love to hear your feedback!
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Sort devices by patch status
Patch management: When you are in the device list, I would like the option in the filters to sort all devices by patch status so that you can quickly see which PCs are not patched. You would then have to intervene manually.
34 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the new option for filtering based on "Patching status" under the advanced filters on the devices page to view devices that are or are not fully patched.
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Add Bitlocker recovery key to Device Details
Need the ability to either create custom fields that can be used in scripts that can store data. For instance a field that can store the devices's bitlocker recovery key that microsoft automatically enables on devices linked to microsoft accounts.
79 votesHey everybody,
We're happy to announce we've released your feature request and now you can see the Bitlocker status in the Atera agent console. Furthermore, the Bitlocker recovery key will be stored in the Atera agent console.
Thank you for bringing this request to our attention, hope this makes your day to day easier!
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Mobile improvement Colours
Could you please, please, please change the icons for the online/offline devices in the mobile App.
I have difficulty with colour ( collourblind) and for me it is nearly impossible to discern an online device for an offline one.
In the app this is represented by a dot in front of the device.
Online is greenish (old Atera) and offline grey. It is nearly impossible to see the difference, especially when looking on your phone outside, in the sun.
Could you change this to something else like;
- bigger dots
- different, more contrasting colours
- a dot for online…9 votesWe are happy to announce that we improved the availability icons in the mobile app! Now it is easier to differentiate between online\offline\unreachable devices.
Thank you for your vote, we appreciate you bringing this to our notice.
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