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  1. 19 votes

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    Lionel Marais supported this idea  · 
  2. 48 votes

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    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Lionel Marais supported this idea  · 
  3. 2 votes

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    Lionel Marais supported this idea  · 
  4. 54 votes

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    Lionel Marais supported this idea  · 
  5. 9 votes

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    Lionel Marais supported this idea  · 
  6. 4 votes

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    Lionel Marais supported this idea  · 
  7. 3 votes

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    Lionel Marais supported this idea  · 
  8. 3 votes

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    Lionel Marais supported this idea  · 
  9. 28 votes

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    Lionel Marais supported this idea  · 
  10. 3 votes

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    Lionel Marais supported this idea  · 
  11. 2 votes

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    Lionel Marais supported this idea  · 
  12. 2 votes

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    Lionel Marais supported this idea  · 
  13. 3 votes

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    Lionel Marais supported this idea  · 
  14. 5 votes

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    Lionel Marais supported this idea  · 
  15. 47 votes

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    Lionel Marais supported this idea  · 
  16. 432 votes

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    Lionel Marais supported this idea  · 
  17. 88 votes

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    Lionel Marais supported this idea  · 
  18. 32 votes

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    Lionel Marais supported this idea  · 
  19. 1 vote

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  20. 10 votes

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    Lionel Marais supported this idea  ·