Settings and activity
266 results found
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19 votesLionel Marais supported this idea ·
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48 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Lionel Marais supported this idea · -
2 votesLionel Marais supported this idea ·
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54 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Lionel Marais supported this idea · -
9 votesLionel Marais supported this idea ·
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4 votesLionel Marais supported this idea ·
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3 votesLionel Marais supported this idea ·
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3 votesLionel Marais supported this idea ·
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28 votesLionel Marais supported this idea ·
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3 votesLionel Marais supported this idea ·
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2 votesLionel Marais supported this idea ·
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2 votesLionel Marais supported this idea ·
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3 votesLionel Marais supported this idea ·
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5 votesLionel Marais supported this idea ·
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47 votesLionel Marais supported this idea ·
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432 votesLionel Marais supported this idea ·
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88 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Lionel Marais supported this idea · -
32 votesLionel Marais supported this idea ·
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1 voteLionel Marais shared this idea ·
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10 votesLionel Marais supported this idea ·