Settings and activity

21 results found

1. Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brandon Boyd supported this idea  ·  Jul 2, 2024

2. Customizable text for Customer Portal login page

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Jul 2, 2024

3. view emails from users even thought 'Ignore Emails From User' is selected

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Brandon Boyd commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   I envision this working like a spam/junk folder where emails from 'Ignore Emails From User' are sent there for review if it happens to be a false positive.

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   Brandon Boyd shared this idea  ·  Jun 20, 2024

4. New internal note alert

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  May 10, 2024

5. Notification - Internal note "notify"

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  May 10, 2024

6. Remove Admin from Auto assignment to ticket

   21 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brandon Boyd commented  ·  May 9, 2024  ·  Edit…  ·  Delete…

   we want only front-line techs to be auto assigned tickets

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   Brandon Boyd supported this idea  ·  May 9, 2024

7. Mobile App Improvements

   718 votes

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   Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Apr 23, 2024

8. Employee Onboarding/Offboarding Feature

   851 votes

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   Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Apr 23, 2024

9. Integration with UniFi Cloud

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Brandon Boyd supported this idea  ·  Apr 23, 2024

10. Password protect the Atera agent from end-user uninstalls

    1,587 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brandon Boyd supported this idea  ·  Apr 23, 2024

11. Mobile Device Management

    2,267 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Brandon Boyd supported this idea  ·  Apr 23, 2024

12. Ubiquiti Integration

    883 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 23, 2024

13. More than one device for a user

    9 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 22, 2024

14. i would like to add a system deploy or install date

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

15. dell service tag integration

    7 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

16. Contract Management

    20 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

17. Warranty Status on Devices

    105 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

18. Warranty Information Collection

    504 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brandon Boyd supported this idea  ·  Apr 11, 2024

19. Pull Warranty from ScalePad

    16 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

20. Warranty

    30 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024