Settings and activity

21 results found

1. Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brandon Boyd supported this idea  ·  Jul 2, 2024

2. Customizable text for Customer Portal login page

   20 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Jul 2, 2024

3. view emails from users even thought 'Ignore Emails From User' is selected

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Brandon Boyd commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   I envision this working like a spam/junk folder where emails from 'Ignore Emails From User' are sent there for review if it happens to be a false positive.

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   Brandon Boyd shared this idea  ·  Jun 20, 2024

4. New internal note alert

   23 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  May 10, 2024

5. Notification - Internal note "notify"

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  May 10, 2024

6. Remove Admin from Auto assignment to ticket

   22 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brandon Boyd commented  ·  May 9, 2024  ·  Edit…  ·  Delete…

   we want only front-line techs to be auto assigned tickets

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   Brandon Boyd supported this idea  ·  May 9, 2024

7. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Apr 23, 2024

8. Employee Onboarding/Offboarding Feature

   867 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Apr 23, 2024

9. Integration with UniFi Cloud

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Apr 23, 2024

10. Password protect the Atera agent from end-user uninstalls

    1,610 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brandon Boyd supported this idea  ·  Apr 23, 2024

11. Mobile Device Management

    2,294 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Brandon Boyd supported this idea  ·  Apr 23, 2024

12. Ubiquiti Integration

    933 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Brandon Boyd supported this idea  ·  Apr 23, 2024

13. More than one device for a user

    9 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 22, 2024

14. i would like to add a system deploy or install date

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

15. dell service tag integration

    8 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

16. Contract Management

    21 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

17. Warranty Status on Devices

    107 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

18. Warranty Information Collection

    519 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

19. Pull Warranty from ScalePad

    16 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

20. Warranty

    32 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024