Settings and activity

21 results found

1. Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brandon Boyd supported this idea  ·  Jul 2, 2024

2. Customizable text for Customer Portal login page

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Jul 2, 2024

3. view emails from users even thought 'Ignore Emails From User' is selected

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Brandon Boyd commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   I envision this working like a spam/junk folder where emails from 'Ignore Emails From User' are sent there for review if it happens to be a false positive.

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   Brandon Boyd shared this idea  ·  Jun 20, 2024

4. New internal note alert

   23 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  May 10, 2024

5. Notification - Internal note "notify"

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  May 10, 2024

6. Remove Admin from Auto assignment to ticket

   22 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brandon Boyd commented  ·  May 9, 2024  ·  Edit…  ·  Delete…

   we want only front-line techs to be auto assigned tickets

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   Brandon Boyd supported this idea  ·  May 9, 2024

7. Mobile App Improvements

   738 votes

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   Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Apr 23, 2024

8. Employee Onboarding/Offboarding Feature

   864 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Apr 23, 2024

9. Integration with UniFi Cloud

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Brandon Boyd supported this idea  ·  Apr 23, 2024

10. Password protect the Atera agent from end-user uninstalls

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brandon Boyd supported this idea  ·  Apr 23, 2024

11. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 23, 2024

12. Ubiquiti Integration

    926 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 23, 2024

13. More than one device for a user

    9 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 22, 2024

14. i would like to add a system deploy or install date

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

15. dell service tag integration

    8 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

16. Contract Management

    20 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

17. Warranty Status on Devices

    105 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

18. Warranty Information Collection

    516 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

19. Pull Warranty from ScalePad

    16 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024

20. Warranty

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brandon Boyd supported this idea  ·  Apr 11, 2024