Settings and activity

16 results found

1. Out of Warranty Date on Devices

   53 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Daniel Kalnicky supported this idea  ·  Feb 19, 2025

2. Allow for customization of columns on ticketing screen

   335 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Daniel Kalnicky supported this idea  ·  Feb 19, 2025

3. Atera Dark Mode

   1,753 votes

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   106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Daniel Kalnicky supported this idea  ·  Jan 24, 2025

4. Dark Mode

   287 votes

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   7 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Daniel Kalnicky commented  ·  Jan 24, 2025  ·  Edit…  ·  Delete…

   Critical.

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   Daniel Kalnicky supported this idea  ·  Jan 24, 2025

5. Patch management

   75 votes

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   5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Daniel Kalnicky supported this idea  ·  Jan 24, 2025

6. Need a report to tell me which devices for a customer are eligable for Windows 11

   404 votes

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   9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Daniel Kalnicky commented  ·  Jan 24, 2025  ·  Edit…  ·  Delete…

   This is must needed! Lots of devices need upgrades but we need to know which ones need to be replaced.

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   Daniel Kalnicky supported this idea  ·  Jan 24, 2025

7. Free Dashboard Account

   917 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Daniel Kalnicky supported this idea  ·  Jan 24, 2025

8. Automatically close Alert tickets when resolved

   96 votes

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   3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Daniel Kalnicky supported this idea  ·  Jan 24, 2025

9. Windows update roll back

   129 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Daniel Kalnicky supported this idea  ·  Jan 24, 2025

10. MS Office Updates

    767 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Daniel Kalnicky supported this idea  ·  Jan 24, 2025

11. Ubiquiti Integration

    922 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Daniel Kalnicky supported this idea  ·  Jan 24, 2025

12. Sound and Notification for Replies

    20 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Daniel Kalnicky supported this idea  ·  Aug 28, 2024

13. Ticket queues / Technician groups

    56 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

    
    

    The new module allows:

    
    

    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions

    
    

    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members

    
    

    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

    
    

    Yakov

    Daniel Kalnicky supported this idea  ·  Aug 28, 2024

14. Chrome OS

    25 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Daniel Kalnicky supported this idea  ·  Aug 28, 2024

15. ChromeOS agent

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Daniel Kalnicky supported this idea  ·  Aug 28, 2024

16. Chrombook remote support

    30 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Daniel Kalnicky supported this idea  ·  Aug 28, 2024