Settings and activity

18 results found

1. Chrome OS

   25 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Chris Grau supported this idea  ·  Apr 27, 2023

2. ChromeOS agent

   26 votes

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   4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Chris Grau commented  ·  Apr 27, 2023  ·  Edit…  ·  Delete…

   Our school district has about 3,000 Chromebooks in use. Having an agent would greatly assist our tech team with management of the devices and ensuring they stay patched.

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   Chris Grau supported this idea  ·  Apr 27, 2023

3. Automatic authentication of support users

   4 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Chris Grau commented  ·  Apr 27, 2023  ·  Edit…  ·  Delete…

   Authenticating Users is a critical security feature to ensure an unauthorized user does not access your support system.

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   Chris Grau supported this idea  ·  Apr 27, 2023

4. Support Knowledge Center Sub-Categories

   8 votes

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   1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Grau supported this idea  ·  Apr 27, 2023

5. Wake-on-LAN support across VLAN's

   13 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Grau supported this idea  ·  Apr 27, 2023

6. Custom reply email based on customer instead of using instead of just primary support email address

   6 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Chris Grau supported this idea  ·  Apr 27, 2023

7. Atera End-User License

   161 votes

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   Under Review  ·  2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Chris Grau supported this idea  ·  Apr 27, 2023

8. "Work from Home" Simultaneous Dual-Monitor Support

   227 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Chris Grau supported this idea  ·  Apr 27, 2023

9. website support floating contact widget

   4 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Chris Grau supported this idea  ·  Apr 27, 2023

10. Support to connect to a 365 mailbox

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Grau supported this idea  ·  Apr 27, 2023

11. Allow Technician Roles to Support Work From Home Feature

    10 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Grau supported this idea  ·  Apr 27, 2023

12. Atera technical support via phone

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Chris Grau supported this idea  ·  Apr 27, 2023

13. Add a support contact number in the Customer Portal

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Chris Grau supported this idea  ·  Apr 27, 2023

14. Multi-Site Support

    294 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Chris Grau supported this idea  ·  Apr 27, 2023

15. ARM Processor Support

    11 votes

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    2 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Grau supported this idea  ·  Apr 27, 2023

16. White label customer support portal

    40 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Grau supported this idea  ·  Apr 27, 2023

17. iPadOS support

    35 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Chris Grau supported this idea  ·  Apr 27, 2023

18. Chrombook remote support

    30 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Grau supported this idea  ·  Apr 27, 2023