Settings and activity

15 results found

1. Simple Ticket Reminders for Technicians

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht shared this idea  ·  May 4, 2023

2. Scheduled Ticket reminder

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Apr 12, 2023

3. Schedule existing tickets

   200 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Apr 12, 2023

4. Alert scheduling/automatic snoozing

   15 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Apr 12, 2023

5. Edit Ticket Notes

   299 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht commented  ·  Apr 4, 2023  ·  Edit…  ·  Delete…

   Perhaps make it a setting to enable the editing of ticket notes, in case some admins want to lock down that ability. Or fine-tune to only allow editing one's own notes, or selected contacts. ALSO, the formatting in ticket notes is quirky at best and not really WYSIWYG - there is too much spacing between lines, or too little, even after adjusting line heights.

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   Aaron Schacht supported this idea  ·  Apr 4, 2023

6. Better Formatting for Replies

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Apr 4, 2023

7. Improve adding Manual Time Entries

   227 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Mar 16, 2023

8. Allow CC for Tickets created from the Portal

   41 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Mar 16, 2023

9. Ability to CC someone when you create a ticket

   39 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Mar 16, 2023

10. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    822 votes

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    41 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Aaron Schacht supported this idea  ·  Mar 14, 2023

11. Asset Management Reporting

    86 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Aaron Schacht supported this idea  ·  Mar 14, 2023

12. Backup Option with Backblaze B2 Storage

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Aaron Schacht shared this idea  ·  Mar 2, 2023

13. Synology Active Backup Monitoring

    404 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Aaron Schacht supported this idea  ·  Mar 2, 2023

14. Password protect the Atera agent from end-user uninstalls

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    1,648 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Aaron Schacht supported this idea  ·  Mar 2, 2023

15. Mobile Device Management

    2,317 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Aaron Schacht supported this idea  ·  Mar 2, 2023