Settings and activity

15 results found

1. Simple Ticket Reminders for Technicians

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht shared this idea  ·  May 4, 2023

2. Scheduled Ticket reminder

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Apr 12, 2023

3. Schedule existing tickets

   173 votes

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   18 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Apr 12, 2023

4. Alert scheduling/automatic snoozing

   14 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Apr 12, 2023

5. Edit Ticket Notes

   247 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht commented  ·  Apr 4, 2023  ·  Edit…  ·  Delete…

   Perhaps make it a setting to enable the editing of ticket notes, in case some admins want to lock down that ability. Or fine-tune to only allow editing one's own notes, or selected contacts. ALSO, the formatting in ticket notes is quirky at best and not really WYSIWYG - there is too much spacing between lines, or too little, even after adjusting line heights.

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   Aaron Schacht supported this idea  ·  Apr 4, 2023

6. Better Formatting for Replies

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Apr 4, 2023

7. Ability to manage/review/update time entries

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Mar 16, 2023

8. Allow CC for Tickets created from the Portal

   38 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Mar 16, 2023

9. Ability to CC someone when you create a ticket

   36 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Aaron Schacht supported this idea  ·  Mar 16, 2023

10. Asset labels & QR codes

    142 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Aaron Schacht supported this idea  ·  Mar 14, 2023

11. Asset Management Reporting

    85 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Aaron Schacht supported this idea  ·  Mar 14, 2023

12. Backup Option with Backblaze B2 Storage

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Aaron Schacht shared this idea  ·  Mar 2, 2023

13. Synology Active Backup Monitoring

    390 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Aaron Schacht supported this idea  ·  Mar 2, 2023

14. Password protect the Atera agent from end-user uninstalls

    1,607 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Aaron Schacht supported this idea  ·  Mar 2, 2023

15. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Aaron Schacht supported this idea  ·  Mar 2, 2023