Settings and activity

20 results found

1. Export all BitLocker keys via the API

   23 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Jul 28, 2025

2. Live screenshot of device to see user activity

   419 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Michael DeCicco supported this idea  ·  Jul 28, 2025

3. Logon/Logoff Audit - Too many alerts

   17 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Jul 28, 2025

4. Admin Audit Logs

   5 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Jul 28, 2025

5. Project Ticket

   242 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Sep 25, 2024

6. Ticket Type - Tasks

   27 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Sep 25, 2024

7. Show/Hide ticket form templates per site/customer

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Sep 25, 2024

8. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Sep 25, 2024

9. Agent Activation tied to Policy

   10 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Aug 28, 2024

10. Ticket queues / Technician groups

    56 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

    
    

    The new module allows:

    
    

    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions

    
    

    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members

    
    

    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

    
    

    Yakov

    An error occurred while saving the comment
    Michael DeCicco commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

    Ticket Rule to Auto Assign ticket based on Form Assign to specified group.

    Example:
    Tier 1: Tech 2-5
    Tier 2: Tech 2-3

    Save Submitting...
    Michael DeCicco supported this idea  ·  Aug 27, 2024

11. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

12. Auto-Assign Ticket to Last Commented Technican

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

13. Remove Admin from Auto assignment to ticket

    22 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

14. Technician Out of Office

    32 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

15. More Granular User Control

    28 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

16. Asign multiple roles to a technician

    4 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

17. Free Account User for Admin Purposes

    31 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

18. For roles and permission: ability to create groups of technicians and then assign those groups to the customer

    11 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

19. Synology Active Backup Monitoring

    393 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

20. Intune integration

    64 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024