Settings and activity

16 results found

1. Project Ticket

   226 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Michael DeCicco supported this idea  ·  Sep 25, 2024

2. Ticket Type - Tasks

   25 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Michael DeCicco supported this idea  ·  Sep 25, 2024

3. Show/Hide ticket form templates per site/customer

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Sep 25, 2024

4. Ticket Checklist

   282 votes

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   17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Michael DeCicco supported this idea  ·  Sep 25, 2024

5. Agent Activation tied to Policy

   10 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Aug 28, 2024

6. Ticket queues / Technician groups

   52 votes

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   13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

   
   

   The new module allows:

   
   

   • Creating technician groups for better team organization
   • Assigning tickets to groups for efficient workflow
   • Filtering and creating custom ticket queues to manage priorities in the tickets list
   • New ticket automation rules improvement with new triggers, conditions, and actions

   
   

   Some use cases for this new feature are:

   1. Auto-assigning tickets to queues based on conditions
   2. Notifying admins on escalations
   3. Round-robin ticket distribution between group members

   
   

   We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

   
   

   Yakov

   An error occurred while saving the comment
   Michael DeCicco commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

   Ticket Rule to Auto Assign ticket based on Form Assign to specified group.

   Example:
   Tier 1: Tech 2-5
   Tier 2: Tech 2-3

   Save Submitting...
   Michael DeCicco supported this idea  ·  Aug 27, 2024

7. Auto-assign tickets with initial reply

   62 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Michael DeCicco supported this idea  ·  Aug 27, 2024

8. Auto-Assign Ticket to Last Commented Technican

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Aug 27, 2024

9. Remove Admin from Auto assignment to ticket

   20 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael DeCicco supported this idea  ·  Aug 27, 2024

10. Technician Out of Office

    29 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

11. More Granular User Control

    27 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

12. Asign multiple roles to a technician

    4 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

13. Free Account User for Admin Purposes

    29 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

14. For roles and permission: ability to create groups of technicians and then assign those groups to the customer

    10 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

15. Synology Active Backup Monitoring

    382 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024

16. Intune integration

    38 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Michael DeCicco supported this idea  ·  Aug 27, 2024