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21 results found

  1. Ability to put agents into folders via Atera API

    8 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Florian Locht supported this idea  · 

  2. Add method to get folder name from agent via API

    3 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Florian Locht supported this idea  · 

  3. Let the copilot read the Atera agent log file

    3 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Florian Locht supported this idea  · 

  4. Merging tickets should merge cc'd recipients

    4 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Florian Locht supported this idea  · 

  5. Email technician when they have been @ tagged on an internal note of a ticket

    200 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Florian Locht supported this idea  · 

  6. Update Chocolatey Script to a newer version

    142 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Florian Locht supported this idea  · 

  7. Office license type

    378 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Florian Locht supported this idea  · 

  8. Hardware inventory

    453 votes

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    5 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Florian Locht supported this idea  · 

  9. Ubiquiti Integration

    670 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Florian Locht supported this idea  · 

  10. New internal note alert

    15 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Florian Locht supported this idea  · 

  11. Get Patch & Automation Profile Info via API

    21 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Florian Locht supported this idea  · 

  12. Set Automation Profile when creating Customer folder from API

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Florian Locht supported this idea  · 

  13. Automatically assign threshold profile based on operating systems/device type

    13 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Florian Locht supported this idea  · 

  14. Override threshold profile for device

    20 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Florian Locht supported this idea  · 

  15. Add a support contact number in the Customer Portal

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Florian Locht supported this idea  · 

  16. Support for secure devices that cannot connect to the Internet and need software updates

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Florian Locht supported this idea  · 

  17. alert when agent uninstalled

    1,316 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Florian Locht supported this idea  · 

  18. Assign multiple technicians to a ticket

    372 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Florian Locht supported this idea  · 

  19. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    26 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Florian Locht commented  · 

    It would be great if we could also add some rules about time
    X days without response from client or technicien should send an email

    Florian Locht supported this idea  · 

  20. Network Discovery: Security Audit

    929 votes

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    Under Review  ·  18 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Florian Locht supported this idea  · 
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